# B2B Customer Success Manager

[Pango](https://gurify.com/jobs?q=Pango) · Petah Tikva, Israel · Posted yesterday

Contract

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/pango/59.002/b2b-customer-success-manager/B4.079)

## Job description

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will own the post-sales customer journey, leading customers from onboarding and implementation through long-term adoption, retention, and growth. You will serve as a trusted advisor, ensuring customers successfully adopt our platform, achieve their business goals, and maximize the value of our solution while collaborating closely with Sales, Product, and Support teams.

### Responsibilities

- Own the end-to-end post-sales customer journey for a portfolio of B2B customers.

- Lead customer onboarding, implementation, and training to ensure successful product adoption.

- Build trusted relationships with key stakeholders and conduct regular business reviews.

- Drive product adoption, customer satisfaction, retention, and long-term success.

- Proactively identify risks, resolve customer challenges, and act as the customer's advocate.

- Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.

- Collaborate with Product and R&D to translate customer feedback into product improvements.

### Requirements

- 2+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role.

- Proven experience leading customer onboarding, implementations, or product rollouts.

- Strong relationship management, communication, and presentation skills.

- Ability to manage multiple customers and projects simultaneously.

- Customer-first mindset with strong problem-solving and project management skills.

- Experience working with CRM systems.

**Live in Pango’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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