# Business Account Manager - Middle

[Finteqhub](https://gurify.com/jobs?q=Finteqhub) · Posted yesterday

[Sales](https://gurify.com/jobs/sales)

[Apply on the original posting → (opens in a new tab)](https://finteqhub.teamtailor.com/jobs/8513909-business-account-manager-middle)

## Job description

### Overview:

FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

### About Product:

### Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Learn more

### Purpose of the role:

The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.

### Key responsibilities:

- Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;

- Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;

- Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;

- Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;

- Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;

- Collaborate with internal teams to resolve client needs and improve the overall service;

- Track trends and changes in the payment industry and use this knowledge to advise clients;

- Maintain client documentation and reporting, and track account status and action items.

### Required Experience:

- 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;

- Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;

- Strong communication and presentation skills; ability to work with multiple stakeholders;

- Analytical mindset and experience working with payment statistics and performance metrics;

- Ability to manage multiple clients in a fast-paced environment;

- Proactive, results-driven, with a high standard of customer service;

- English language: C1-C2.

### Nice to have:

- Experience with international clients and cross-border payments;

- Experience with CRM systems and analytics tools;

- Additional foreign languages.

### Our Benefits:

- Full-time remote work opportunities and flexible working hours

- Private insurance

- Additional 1 Day Off per calendar year

- Sports program compensation

- Comprehensive Mental Health Programme

- Free online English lessons with a native speaker

- Generous referral program

- Training, internal workshops, and participation in international professional conferences and corporate events.

**Live in Finteqhub’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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