# CRM Project Manager United States

[Monks](https://gurify.com/jobs?q=Monks) · United States · Posted 2 days ago

[Project Manager](https://gurify.com/jobs/project-manager)

[Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/monks/jobs/6230323004)

## Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

### About the Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

### Responsibilities:

### Client & Technical Delivery:

- Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.

- Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.

- Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.

- Communicate project status, risks, and issues effectively to client stakeholders.

- Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.

- Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.

- SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).

- Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases—Onboard, Discover, Design, Develop, and Deliver—with emphasis on milestone exit criteria.

### Team Leadership:

- Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.

- Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

### Practice Development & PMO Processes:

- Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.

- Articulate practice capabilities, offerings, and value propositions to clients.

- Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.

- Stay current on the latest project management learning, methodologies, and market trends.

- PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

### About You

### The essentials:

- 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.

- Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).

- Experience leading projects with multiple work streams or multiple projects concurrently.

- Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.

- Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.

- Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).

- Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.

- Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

### Not a Must but a Plus:

- Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.

- Experience with vendor management and third-party partner integration.

- Proficiency in advanced project management tools and complex Jira workflows/reporting.

- Strong cross-cultural communication and soft skills for working with global client teams.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-REMOTE

#LI-ZZ1

### What We Offer

### Benefits

- Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!

- Generous PTO and 15 company-wide holidays

- 401k with company contribution

- Paid parental leave

- Work-life balance with an emphasis on personal well-being

- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network

- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

### Salary Range:

$70,000—$85,000 USD

### About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

**Live in Monks’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- QU [Healthcare Program Manager job in Chicago, Illinois, United States](https://gurify.com/job/healthcare-program-manager-job-in-chicago-illinois-united-states-at-88ca155c9b40) Qualtrics · Chicago, United States · 5 days ago
- PL [Senior Marketing Program Manager - San Francisco / Los Angeles](https://gurify.com/job/senior-marketing-program-manager-san-francisco-los-angeles-at-plaud-dc33940365e2) Plaud · San Francisco, CA · last week
- RO [Technical Program Manager](https://gurify.com/job/technical-program-manager-at-robotsandpencils-12395d5e8bae) Robotsandpencils · New York City, NY · 6 days ago
- VI [Senior Operations Program Manager - Vida Health](https://gurify.com/job/senior-operations-program-manager-vida-health-75ffeb7d16ce) Vida · United States · 6 days ago
- SI [Technical Program Manager, Infrastructure](https://gurify.com/job/technical-program-manager-infrastructure-at-sierra-1afc5b293da0) Sierra · New York, NY · 6 days ago
- VA [GTM Program Manager, Revenue Onboarding](https://gurify.com/job/gtm-program-manager-revenue-onboarding-at-vanta-205efb255dec) Vanta · San Francisco, CA · 4 days ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"CRM Project Manager United States","description":"\u003Cp\u003EPlease note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).\u003C/p\u003E\u003Ch3\u003EAbout the Role\u003C/h3\u003E\u003Cp\u003EMonks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.\u003C/p\u003E\u003Cp\u003EAs a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.\u003C/p\u003E\u003Cp\u003EThis position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.\u003C/p\u003E\u003Ch3\u003EResponsibilities:\u003C/h3\u003E\u003Ch3\u003EClient \u0026amp; Technical Delivery:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EActs as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECreate and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECommunicate project status, risks, and issues effectively to client stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EResolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESOW Alignment \u0026amp; Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStructured Lifecycle Phase Execution: Take clear ownership across the five core project phases\u2014Onboard, Discover, Design, Develop, and Deliver\u2014with emphasis on milestone exit criteria.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ETeam Leadership:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EProvide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECan act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EPractice Development \u0026amp; PMO Processes:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EComply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EArticulate practice capabilities, offerings, and value propositions to clients.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EContribute to practice thought leadership and offerings, and participate in internal or external practice events and training.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStay current on the latest project management learning, methodologies, and market trends.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPMO Governance \u0026amp; Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EAbout You\u003C/h3\u003E\u003Ch3\u003EThe essentials:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E5\u002B years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated abilities in organization, project planning, and effective communication (both written and verbal).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience leading projects with multiple work streams or multiple projects concurrently.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to work flexible hours tailored to support the NAMER region (prioritizing EST).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EClient Kickoff \u0026amp; Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EResource \u0026amp; Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ENot a Must but a Plus:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ERelevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with vendor management and third-party partner integration.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProficiency in advanced project management tools and complex Jira workflows/reporting.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong cross-cultural communication and soft skills for working with global client teams.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThis role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company\u2019s then-current RTO policy, which is subject to change from time to time.\u003C/p\u003E\u003Cp\u003E#LI-REMOTE\u003C/p\u003E\u003Cp\u003E#LI-ZZ1\u003C/p\u003E\u003Ch3\u003EWhat We Offer\u003C/h3\u003E\u003Ch3\u003EBenefits\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExcellent, full coverage medical, dental, and vision insurance - more about our coverage here!\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGenerous PTO and 15 company-wide holidays\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E401k with company contribution\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPaid parental leave\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork-life balance with an emphasis on personal well-being\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECareer growth in a disruptor space \u0026amp; entrepreneurial opportunities within the Monks network\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA globally diverse \u0026amp; inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAuthentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThis role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company\u2019s then-current RTO policy, which is subject to change from time to time.\u003C/p\u003E\u003Cp\u003EMonks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate\u2019s sex or any other protected status.\u003C/p\u003E\u003Ch3\u003ESalary Range:\u003C/h3\u003E\u003Cp\u003E$70,000\u2014$85,000 USD\u003C/p\u003E\u003Ch3\u003EAbout Monks\u003C/h3\u003E\u003Cp\u003EMonks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery\u2014taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.\u003C/p\u003E\u003Cp\u003EThis commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave\u2122: Global Marketing Services and a leader in the 2026 Gartner\u0026#174; Magic Quadrant\u2122 for Global Digital Marketing Agencies. It ranks among Cannes Lions\u0026#39; Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger\u2019s Programmatic Power Players list every year (2020-24). Named Adweek\u2019s first AI Agency of the Year (2023) and The One Show\u2019s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group\u2019s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.\u003C/p\u003E\u003Cp\u003EWe are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents\u2014and resonates with\u2014the world around us.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"crm-project-manager-united-states-at-monks-f3d7f10a88e4"},"url":"https://gurify.com/job/crm-project-manager-united-states-at-monks-f3d7f10a88e4","datePosted":"2026-10-31","validThrough":"2026-12-17T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Monks","sameAs":"https://job-boards.greenhouse.io/monks"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"CRM Project Manager United States","item":"https://gurify.com/job/crm-project-manager-united-states-at-monks-f3d7f10a88e4"}]}
```