# Customer Service Representative

[Colibrigroup](https://gurify.com/jobs?q=Colibrigroup) · Charlotte, NC · Posted 2 months ago

[Apply on the original posting → (opens in a new tab)](https://jobs.lever.co/colibrigroup/621fc119-a443-4ea5-b544-9aa628c988ea/apply)

## Job description

At Colibri Group, culture is at the heart of everything we do. Our valuesLove, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.
Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education.
Come Build What’s Next
We’re looking for aCustomer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey.
This is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277
This is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You’ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements.
We’re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.
What You’ll Do
Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure
Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation
Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies
Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support
Coordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners
Help coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics
Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience
What You’ll Bring
2+ years of experience in customer service, education administration, program coordination, operations, or a related environment
Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time
A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping
Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams
Comfort working with data, spreadsheets, tracking systems, and operational reporting
The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment
An associate degree or an equivalent combination of education and relevant professional experience.
The ability toreliably commute to our Charlotte office and work fully onsite five days per week
Experience in education, professional licensing, regulatory operations, workforce development, event coordination, or external partnership support is helpful but not required.
Tools, Platforms, and Methodologies You May Use
Experience with every system below is not required. We’re most interested in your ability to learn new tools quickly, maintain accurate information, and use systems effectively to support students and operational processes.
Learning Management Systems
Student information or education administration systems
CRM platforms
Microsoft Excel or similar spreadsheet tools
Internal reporting, tracking, and documentation systems
Why You’ll Love Working Here
Your work will have a direct impact on students working toward an important professional milestone
You’ll help make complex education and licensing processes easier for students to understand and navigate
You’ll have exposure to multiple parts of the business, including education operations, instructors, regulatory requirements, partnerships, and student experience
You’ll have opportunities to identify better ways of working and contribute to improvements in processes and programs
You’ll work with a team that values responsiveness, accuracy, collaboration, and a strong customer experience
You’ll join a mission-driven organization where your organization, judgment, and follow-through will have a visible impact
We Encourage You to Apply
You may not check every preferred box, and that’s okay!
Experience in education is helpful, but strong candidates may also come from customer operations, healthcare administration, financial services, credentialing, workforce development, hospitality operations, or other environments where accuracy, deadlines, documentation, and customer communication matter.
However, this role does require strong attention to detail, organization, and comfort balancing customer-facing responsibilities with administrative and operational work. If your recent experience has primarily involved high-volume transactional customer service without ownership of follow-up, documentation, coordination, or operational processes, this may not be the right opportunity.
If you enjoy keeping things organized, solving problems, helping people navigate complicated processes, and making sure nothing falls through the cracks, we’d love to hear from you.
A Human Approach to Hiring
We believe candidates deserve a thoughtful and human hiring experience.
Every application is reviewed by a member of our Talent Acquisition team. AI is not used to independently decide whether a candidate moves forward in our hiring process, and hiring decisions are made by people.
We may use technology to help our recruiting team stay organized and manage the hiring process efficiently, but we want to understand your experience, your accomplishments, and your voice.
We encourage you to submit an application that reflects your own background and experiences.
Application Deadline
Applications for this opportunity will be accepted through 10/16/26
We encourage interested candidates to apply before the deadline. Applications submitted after this date may not be considered once the role has moved forward in the hiring process.
What You Can Expect From Our Hiring Process
We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next.
While the exact process may vary slightly, you can generally expect:
1. Recruiter Conversation
An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.
2. Hiring Manager Conversation
A deeper discussion with the hiring manager focused on your relevant experience, how you stay organized, how you approach customer and operational challenges, and the priorities this person will own.
3. Team and/or Cross-Functional Conversation
Depending on the role, you may meet with a future teammate, partner, or leader you would work closely with. These conversations are designed to explore the skills and experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.
4. Final Conversation and Decision
For some candidates, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.
Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process, we’re evaluating the opportunity together.
Our Commitment to Inclusion
Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

At Colibri Group, culture is at the heart of everything we do. Our valuesLove, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.
Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education.
Come Build What’s Next
We’re looking for aCustomer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey.
This is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277
This is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You’ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements.
We’re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.
What You’ll Do
Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure
Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation
Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies
Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support
Coordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners
Help coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics
Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience
What You’ll Bring
2+ years of experience in customer service, education administration, program coordination, operations, or a related environment
Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time
A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping
Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams
Comfort working with data, spreadsheets, tracking systems, and operational reporting
The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment
An associate degree or an equivalent combination of education and relevant professional experience.
The ability toreliably commute to our Charlotte office and work fully onsite five days per week
Experience in education, professional licensing, regulatory operations, workforce development, event coordination, or external partnership support is helpful but not required.
Tools, Platforms, and Methodologies You May Use
Experience with every system below is not required. We’re most interested in your ability to learn new tools quickly, maintain accurate information, and use systems effectively to support students and operational processes.
Learning Management Systems
Student information or education administration systems
CRM platforms
Microsoft Excel or similar spreadsheet tools
Internal reporting, tracking, and documentation systems
Why You’ll Love Working Here
Your work will have a direct impact on students working toward an important professional milestone
You’ll help make complex education and licensing processes easier for students to understand and navigate
You’ll have exposure to multiple parts of the business, including education operations, instructors, regulatory requirements, partnerships, and student experience
You’ll have opportunities to identify better ways of working and contribute to improvements in processes and programs
You’ll work with a team that values responsiveness, accuracy, collaboration, and a strong customer experience
You’ll join a mission-driven organization where your organization, judgment, and follow-through will have a visible impact
We Encourage You to Apply
You may not check every preferred box, and that’s okay!
Experience in education is helpful, but strong candidates may also come from customer operations, healthcare administration, financial services, credentialing, workforce development, hospitality operations, or other environments where accuracy, deadlines, documentation, and customer communication matter.
However, this role does require strong attention to detail, organization, and comfort balancing customer-facing responsibilities with administrative and operational work. If your recent experience has primarily involved high-volume transactional customer service without ownership of follow-up, documentation, coordination, or operational processes, this may not be the right opportunity.
If you enjoy keeping things organized, solving problems, helping people navigate complicated processes, and making sure nothing falls through the cracks, we’d love to hear from you.
A Human Approach to Hiring
We believe candidates deserve a thoughtful and human hiring experience.
Every application is reviewed by a member of our Talent Acquisition team. AI is not used to independently decide whether a candidate moves forward in our hiring process, and hiring decisions are made by people.
We may use technology to help our recruiting team stay organized and manage the hiring process efficiently, but we want to understand your experience, your accomplishments, and your voice.
We encourage you to submit an application that reflects your own background and experiences.
Application Deadline
Applications for this opportunity will be accepted through 10/16/26
We encourage interested candidates to apply before the deadline. Applications submitted after this date may not be considered once the role has moved forward in the hiring process.
What You Can Expect From Our Hiring Process
We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next.
While the exact process may vary slightly, you can generally expect:
1. Recruiter Conversation
An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.
2. Hiring Manager Conversation
A deeper discussion with the hiring manager focused on your relevant experience, how you stay organized, how you approach customer and operational challenges, and the priorities this person will own.
3. Team and/or Cross-Functional Conversation
Depending on the role, you may meet with a future teammate, partner, or leader you would work closely with. These conversations are designed to explore the skills and experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.
4. Final Conversation and Decision
For some candidates, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.
Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process, we’re evaluating the opportunity together.
Our Commitment to Inclusion
Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

**Live in Colibrigroup’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Service Representative","description":"\u003Cp\u003EAt Colibri Group, culture is at the heart of everything we do. Our valuesLove, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.\u003Cbr /\u003EColibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education.\u003Cbr /\u003ECome Build What\u2019s Next\u003Cbr /\u003EWe\u2019re looking for aCustomer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey.\u003Cbr /\u003EThis is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277\u003Cbr /\u003EThis is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You\u2019ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements.\u003Cbr /\u003EWe\u2019re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.\u003Cbr /\u003EWhat You\u2019ll Do\u003Cbr /\u003ESupport students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure\u003Cbr /\u003ECoordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation\u003Cbr /\u003EMaintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies\u003Cbr /\u003EServe as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support\u003Cbr /\u003ECoordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners\u003Cbr /\u003EHelp coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics\u003Cbr /\u003EMaintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience\u003Cbr /\u003EWhat You\u2019ll Bring\u003Cbr /\u003E2\u002B years of experience in customer service, education administration, program coordination, operations, or a related environment\u003Cbr /\u003EStrong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time\u003Cbr /\u003EA high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping\u003Cbr /\u003EStrong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams\u003Cbr /\u003EComfort working with data, spreadsheets, tracking systems, and operational reporting\u003Cbr /\u003EThe ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment\u003Cbr /\u003EAn associate degree or an equivalent combination of education and relevant professional experience.\u003Cbr /\u003EThe ability toreliably commute to our Charlotte office and work fully onsite five days per week\u003Cbr /\u003EExperience in education, professional licensing, regulatory operations, workforce development, event coordination, or external partnership support is helpful but not required.\u003Cbr /\u003ETools, Platforms, and Methodologies You May Use\u003Cbr /\u003EExperience with every system below is not required. We\u2019re most interested in your ability to learn new tools quickly, maintain accurate information, and use systems effectively to support students and operational processes.\u003Cbr /\u003ELearning Management Systems\u003Cbr /\u003EStudent information or education administration systems\u003Cbr /\u003ECRM platforms\u003Cbr /\u003EMicrosoft Excel or similar spreadsheet tools\u003Cbr /\u003EInternal reporting, tracking, and documentation systems\u003Cbr /\u003EWhy You\u2019ll Love Working Here\u003Cbr /\u003EYour work will have a direct impact on students working toward an important professional milestone\u003Cbr /\u003EYou\u2019ll help make complex education and licensing processes easier for students to understand and navigate\u003Cbr /\u003EYou\u2019ll have exposure to multiple parts of the business, including education operations, instructors, regulatory requirements, partnerships, and student experience\u003Cbr /\u003EYou\u2019ll have opportunities to identify better ways of working and contribute to improvements in processes and programs\u003Cbr /\u003EYou\u2019ll work with a team that values responsiveness, accuracy, collaboration, and a strong customer experience\u003Cbr /\u003EYou\u2019ll join a mission-driven organization where your organization, judgment, and follow-through will have a visible impact\u003Cbr /\u003EWe Encourage You to Apply\u003Cbr /\u003EYou may not check every preferred box, and that\u2019s okay!\u003Cbr /\u003EExperience in education is helpful, but strong candidates may also come from customer operations, healthcare administration, financial services, credentialing, workforce development, hospitality operations, or other environments where accuracy, deadlines, documentation, and customer communication matter.\u003Cbr /\u003EHowever, this role does require strong attention to detail, organization, and comfort balancing customer-facing responsibilities with administrative and operational work. If your recent experience has primarily involved high-volume transactional customer service without ownership of follow-up, documentation, coordination, or operational processes, this may not be the right opportunity.\u003Cbr /\u003EIf you enjoy keeping things organized, solving problems, helping people navigate complicated processes, and making sure nothing falls through the cracks, we\u2019d love to hear from you.\u003Cbr /\u003EA Human Approach to Hiring\u003Cbr /\u003EWe believe candidates deserve a thoughtful and human hiring experience.\u003Cbr /\u003EEvery application is reviewed by a member of our Talent Acquisition team. AI is not used to independently decide whether a candidate moves forward in our hiring process, and hiring decisions are made by people.\u0026#160;\u003Cbr /\u003EWe may use technology to help our recruiting team stay organized and manage the hiring process efficiently, but we want to understand your experience, your accomplishments, and your voice.\u003Cbr /\u003EWe encourage you to submit an application that reflects your own background and experiences.\u003Cbr /\u003EApplication Deadline\u003Cbr /\u003EApplications for this opportunity will be accepted through 10/16/26\u003Cbr /\u003EWe encourage interested candidates to apply before the deadline. Applications submitted after this date may not be considered once the role has moved forward in the hiring process.\u003Cbr /\u003EWhat You Can Expect From Our Hiring Process\u003Cbr /\u003EWe want our interview process to give you a clear picture of the role, the team, and what it\u2019s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you\u2019re looking for next.\u003Cbr /\u003EWhile the exact process may vary slightly, you can generally expect:\u003Cbr /\u003E1. Recruiter Conversation\u003Cbr /\u003EAn introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We\u2019ll also share more about the role, team, compensation, and what to expect throughout the process.\u003Cbr /\u003E2. Hiring Manager Conversation\u003Cbr /\u003EA deeper discussion with the hiring manager focused on your relevant experience, how you stay organized, how you approach customer and operational challenges, and the priorities this person will own.\u003Cbr /\u003E3. Team and/or Cross-Functional Conversation\u003Cbr /\u003EDepending on the role, you may meet with a future teammate, partner, or leader you would work closely with. These conversations are designed to explore the skills and experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.\u003Cbr /\u003E4. Final Conversation and Decision\u003Cbr /\u003EFor some candidates, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.\u003Cbr /\u003EOur goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process, we\u2019re evaluating the opportunity together.\u003Cbr /\u003EOur Commitment to Inclusion\u003Cbr /\u003EColibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.\u003C/p\u003E\u003Cp\u003EAt Colibri Group, culture is at the heart of everything we do. Our valuesLove, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.\u003Cbr /\u003EColibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education.\u003Cbr /\u003ECome Build What\u2019s Next\u003Cbr /\u003EWe\u2019re looking for aCustomer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey.\u003Cbr /\u003EThis is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277\u003Cbr /\u003EThis is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You\u2019ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements.\u003Cbr /\u003EWe\u2019re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.\u003Cbr /\u003EWhat You\u2019ll Do\u003Cbr /\u003ESupport students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure\u003Cbr /\u003ECoordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation\u003Cbr /\u003EMaintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies\u003Cbr /\u003EServe as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support\u003Cbr /\u003ECoordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners\u003Cbr /\u003EHelp coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics\u003Cbr /\u003EMaintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience\u003Cbr /\u003EWhat You\u2019ll Bring\u003Cbr /\u003E2\u002B years of experience in customer service, education administration, program coordination, operations, or a related environment\u003Cbr /\u003EStrong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time\u003Cbr /\u003EA high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping\u003Cbr /\u003EStrong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams\u003Cbr /\u003EComfort working with data, spreadsheets, tracking systems, and operational reporting\u003Cbr /\u003EThe ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment\u003Cbr /\u003EAn associate degree or an equivalent combination of education and relevant professional experience.\u003Cbr /\u003EThe ability toreliably commute to our Charlotte office and work fully onsite five days per week\u003Cbr /\u003EExperience in education, professional licensing, regulatory operations, workforce development, event coordination, or external partnership support is helpful but not required.\u003Cbr /\u003ETools, Platforms, and Methodologies You May Use\u003Cbr /\u003EExperience with every system below is not required. We\u2019re most interested in your ability to learn new tools quickly, maintain accurate information, and use systems effectively to support students and operational processes.\u003Cbr /\u003ELearning Management Systems\u003Cbr /\u003EStudent information or education administration systems\u003Cbr /\u003ECRM platforms\u003Cbr /\u003EMicrosoft Excel or similar spreadsheet tools\u003Cbr /\u003EInternal reporting, tracking, and documentation systems\u003Cbr /\u003EWhy You\u2019ll Love Working Here\u003Cbr /\u003EYour work will have a direct impact on students working toward an important professional milestone\u003Cbr /\u003EYou\u2019ll help make complex education and licensing processes easier for students to understand and navigate\u003Cbr /\u003EYou\u2019ll have exposure to multiple parts of the business, including education operations, instructors, regulatory requirements, partnerships, and student experience\u003Cbr /\u003EYou\u2019ll have opportunities to identify better ways of working and contribute to improvements in processes and programs\u003Cbr /\u003EYou\u2019ll work with a team that values responsiveness, accuracy, collaboration, and a strong customer experience\u003Cbr /\u003EYou\u2019ll join a mission-driven organization where your organization, judgment, and follow-through will have a visible impact\u003Cbr /\u003EWe Encourage You to Apply\u003Cbr /\u003EYou may not check every preferred box, and that\u2019s okay!\u003Cbr /\u003EExperience in education is helpful, but strong candidates may also come from customer operations, healthcare administration, financial services, credentialing, workforce development, hospitality operations, or other environments where accuracy, deadlines, documentation, and customer communication matter.\u003Cbr /\u003EHowever, this role does require strong attention to detail, organization, and comfort balancing customer-facing responsibilities with administrative and operational work. If your recent experience has primarily involved high-volume transactional customer service without ownership of follow-up, documentation, coordination, or operational processes, this may not be the right opportunity.\u003Cbr /\u003EIf you enjoy keeping things organized, solving problems, helping people navigate complicated processes, and making sure nothing falls through the cracks, we\u2019d love to hear from you.\u003Cbr /\u003EA Human Approach to Hiring\u003Cbr /\u003EWe believe candidates deserve a thoughtful and human hiring experience.\u003Cbr /\u003EEvery application is reviewed by a member of our Talent Acquisition team. AI is not used to independently decide whether a candidate moves forward in our hiring process, and hiring decisions are made by people.\u0026#160;\u003Cbr /\u003EWe may use technology to help our recruiting team stay organized and manage the hiring process efficiently, but we want to understand your experience, your accomplishments, and your voice.\u003Cbr /\u003EWe encourage you to submit an application that reflects your own background and experiences.\u003Cbr /\u003EApplication Deadline\u003Cbr /\u003EApplications for this opportunity will be accepted through 10/16/26\u003Cbr /\u003EWe encourage interested candidates to apply before the deadline. Applications submitted after this date may not be considered once the role has moved forward in the hiring process.\u003Cbr /\u003EWhat You Can Expect From Our Hiring Process\u003Cbr /\u003EWe want our interview process to give you a clear picture of the role, the team, and what it\u2019s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you\u2019re looking for next.\u003Cbr /\u003EWhile the exact process may vary slightly, you can generally expect:\u003Cbr /\u003E1. Recruiter Conversation\u003Cbr /\u003EAn introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We\u2019ll also share more about the role, team, compensation, and what to expect throughout the process.\u003Cbr /\u003E2. Hiring Manager Conversation\u003Cbr /\u003EA deeper discussion with the hiring manager focused on your relevant experience, how you stay organized, how you approach customer and operational challenges, and the priorities this person will own.\u003Cbr /\u003E3. Team and/or Cross-Functional Conversation\u003Cbr /\u003EDepending on the role, you may meet with a future teammate, partner, or leader you would work closely with. These conversations are designed to explore the skills and experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.\u003Cbr /\u003E4. Final Conversation and Decision\u003Cbr /\u003EFor some candidates, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.\u003Cbr /\u003EOur goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process, we\u2019re evaluating the opportunity together.\u003Cbr /\u003EOur Commitment to Inclusion\u003Cbr /\u003EColibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-service-representative-at-colibrigroup-cd42c9e57608"},"url":"https://gurify.com/job/customer-service-representative-at-colibrigroup-cd42c9e57608","datePosted":"2026-07-28","validThrough":"2026-11-26T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Colibrigroup","sameAs":"https://jobs.lever.co/colibrigroup"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Charlotte"}}}
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