# Customer Success Manager

[Cato Networks](https://gurify.com/jobs?q=Cato%20Networks) · Germany · Posted 2 days ago

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://boards.greenhouse.io/catonetworks/jobs/5012925101)

## Job description

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

As a Cato Customer Success Manager for the German region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

### Responsibilities:

- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology

- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)

- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

### Required Skills and Experience:

- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor

- Experience working with Networking, Security or AI Software solutions

- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)

- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions

- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders

- Must be very well organised and able to work effectively in a nimble and fast-paced environment

- Effective problem solver, shows ownership and wants to see issues resolved

- Ability to travel up to 25% of the time

#LI-HE1

**Live in Cato Networks’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- CN [Senior Customer Success Manager](https://gurify.com/job/senior-customer-success-manager-at-cato-networks-c4803cbbcd72) Cato Networks · Paris, France · 2 weeks ago
- CN [Sr. Customer Success Manager](https://gurify.com/job/sr-customer-success-manager-at-cato-networks-d10d213ea51a) Cato Networks · Denver, United States · 2 weeks ago
- HC [Customer Success Manager, Mid-Market - Expression of Interest](https://gurify.com/job/customer-success-manager-mid-market-expression-of-interest-at-68ad432a57b5) Heidihealth Com Au · New York · last week
- WE [Customer Success Operations Manager](https://gurify.com/job/customer-success-operations-manager-at-webbing-786e3916df70) Webbing · Petah Tiqva, Israel · last week
- JI [Senior Customer Success Manager (US)](https://gurify.com/job/senior-customer-success-manager-us-at-jifiti-128354abb3d3) Jifiti · Columbus, OH · yesterday
- SD [Key Customer Success Manager](https://gurify.com/job/key-customer-success-manager-at-social-discovery-ventures-65ad0650db39) Social Discovery Ventures · Almaty, Kazakhstan · last week

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Success Manager","description":"\u003Cp\u003ECato Networks is the converged network and security cloud for the AI era.\u003C/p\u003E\u003Cp\u003EAs AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI\u2019s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.\u003C/p\u003E\u003Cp\u003EJoin us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.\u003C/p\u003E\u003Cp\u003EAs a Cato Customer Success Manager for the German region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.\u003C/p\u003E\u003Cp\u003ECuriosity - you have a desire to truly understand our customers\u0026#39; business needs.\u003C/p\u003E\u003Cp\u003ECreativity - you can find a sustainable path to yes.\u003C/p\u003E\u003Cp\u003EEmpathy - you connect at a human level with our customers and you genuinely care\u003C/p\u003E\u003Ch3\u003EResponsibilities:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EResponsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDevelop meaningful relationships with key stakeholders within the customer as well as Cato\u2019s teams (Sales, Customer Success, R\u0026amp;D and Support Engineering)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn and orchestrate Cato\u0026#39;s post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequired Skills and Experience:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E5\u002B year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working with Networking, Security or AI Software solutions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to effectively listen and truly understand the customer needs, even if they\u0026#39;re not effectively articulated, and find sustainable solutions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to influence and persuade at all levels and gain a \u2018Trusted Advisor\u2019 status with key stakeholders\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMust be very well organised and able to work effectively in a nimble and fast-paced environment\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEffective problem solver, shows ownership and wants to see issues resolved\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to travel up to 25% of the time\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E#LI-HE1\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-success-manager-at-cato-networks-2fc8221fb3b6"},"url":"https://gurify.com/job/customer-success-manager-at-cato-networks-2fc8221fb3b6","datePosted":"2026-10-28","validThrough":"2026-12-14T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Cato Networks","sameAs":"https://boards.greenhouse.io/catonetworks"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"DE"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Germany","item":"https://gurify.com/jobs/germany"},{"@type":"ListItem","position":3,"name":"Customer Success Manager","item":"https://gurify.com/job/customer-success-manager-at-cato-networks-2fc8221fb3b6"}]}
```