# Customer Success Manager

[Guideline](https://gurify.com/jobs?q=Guideline) · Bnei Brak, Israel · Posted 5 days ago

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/guideline/89.009/customer-success-manager/4D.866)

## Job description

Guideline Group is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT).

Techdin, part of Guideline Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.

This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.

### Responsibilities:

- Guide new customers through the onboarding process and implementation.

- Monitor product usage and identify gaps, challenges, or opportunities for improvement

- Proactively engage with customers to improve adoption, retention, and overall value

- Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)

- Coordinate and refer customers to relevant training sessions based on their needs

- Work with CRM systems and reports to track activity, manage processes, and ensure follow-up

- Handle customer inquiries and provide professional, service-oriented support

- Share insights and feedback from customers with relevant teams (Product / Development / Training)

### Requirements

- 1 year of experience in Customer Success, Sales, or Account Management

- Sales-oriented mindset with the ability to identify growth opportunities

- Experience working with B2B customers

- Basic familiarity with AI tools

- Good proficiency in Excel and working with reports

- Experience with CRM systems

- Familiarity with SaaS environments- an advantage

- Strong task management and prioritization skills in a dynamic, fast-paced environment

- Strong customer orientation and excellent interpersonal skills

**Live in Guideline’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- AU [Technical Customer Success Manager](https://gurify.com/job/technical-customer-success-manager-at-audiocodes-03187e9642e5) Audiocodes · Or Yehuda, Israel · last week
- AP [Senior Customer Success Manager](https://gurify.com/job/senior-customer-success-manager-at-applift-cb5f1be9ea80) Applift · Tel Aviv-Yafo, Israel · last week
- SW [Customer Success Manager](https://gurify.com/job/customer-success-manager-at-sweep-128482aaabca) Sweep · Tel Aviv · 2 weeks ago
- SE [Customer Success Manager](https://gurify.com/job/customer-success-manager-at-sett-4aa9a547f887) Sett · Tel Aviv-Yafo, Israel · 2 weeks ago
- EX [Customer Success Operations Specialist](https://gurify.com/job/customer-success-operations-specialist-at-exodigo-dc2b299f681f) Exodigo · Tel Aviv, Israel · last week
- VA [Customer Success Engineer at VAST Data](https://gurify.com/job/customer-success-engineer-at-vast-data-at-vastdata-ed2c8915ed0d) Vastdata · Tel Aviv-Yafo, Israel · 3 weeks ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Success Manager","description":"\u003Cp\u003EGuideline Group is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT).\u003C/p\u003E\u003Cp\u003ETechdin, part of Guideline Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.\u003C/p\u003E\u003Cp\u003EThis role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.\u003C/p\u003E\u003Ch3\u003EResponsibilities:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EGuide new customers through the onboarding process and implementation.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMonitor product usage and identify gaps, challenges, or opportunities for improvement\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProactively engage with customers to improve adoption, retention, and overall value\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate and refer customers to relevant training sessions based on their needs\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork with CRM systems and reports to track activity, manage processes, and ensure follow-up\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHandle customer inquiries and provide professional, service-oriented support\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EShare insights and feedback from customers with relevant teams (Product / Development / Training)\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E1 year of experience in Customer Success, Sales, or Account Management\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESales-oriented mindset with the ability to identify growth opportunities\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working with B2B customers\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic familiarity with AI tools\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGood proficiency in Excel and working with reports\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with CRM systems\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with SaaS environments- an advantage\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong task management and prioritization skills in a dynamic, fast-paced environment\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong customer orientation and excellent interpersonal skills\u003C/li\u003E\u003C/ul\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-success-manager-at-guideline-e41bc2b87eef"},"url":"https://gurify.com/job/customer-success-manager-at-guideline-e41bc2b87eef","datePosted":"2026-08-05","validThrough":"2026-09-24T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Guideline","sameAs":"https://www.comeet.com/jobs/guideline"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Bnei Brak"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"Customer Success Manager","item":"https://gurify.com/job/customer-success-manager-at-guideline-e41bc2b87eef"}]}
```