# Customer Success Manager

[Recruitingteam](https://gurify.com/jobs?q=Recruitingteam) · Tel Aviv-Yafo, Israel · Posted 2 days ago

[HR & Recruiting](https://gurify.com/jobs/hr)

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/recruitingteam/F3.00B/customer-success-manager/27.47D)

## Job description

We're hiring a Customer Success Manager to own a portfolio of publisher, reseller and agency clients across Europe, the US, APAC and Israel - from onboarding through renewal.

Browsi is a data intelligence company helping brands, agencies and publishers make smarter, more effective decisions across the digital landscape. Our products include Browsi Boost for publishers and Polaris AI for brands and agencies. As a CSM, you'll be the main point of contact for your clients: getting them live, proving value with strategic insights and recommendations, solving problems with our Support and Product teams, and growing the relationship over time.

This is a hands-on role that sits between technical, commercial and relationship work. You'll join a small, close-knit CS team, reporting to the Head of Customer Success.

### What you'll do

- Own strong, long-term relationships with a portfolio of global publisher, agency and brand accounts, driving customer satisfaction, retention and growth

- Serve as a trusted advisor - understand each client's business objectives and align Browsi's solutions (Browsi Boost and Polaris) to meet those goals

- Lead external syncs, monthly reviews and QBRs

- Proactively identify growth opportunities and build a strategic plan for each client based on recent performance, maximizing client ROI and driving expansion

- Lead onboarding end to end - kickoffs, implementation timelines, platform walkthroughs and pilot setup - and turn pilots into long-term contracts

- Analyze performance and turn it into clear, client-ready insights, reports and strategy decks

- Collaborate closely with cross-functional teams (TAM, PA, Operations, Support, R&D and Sales) to ensure smooth onboarding, product adoption and client satisfaction

- Support renewals, amendments and commercial discussions alongside Sales and Finance, keeping Salesforce up to date

- Lead external syncs, monthly reviews and QBRs

### What you'll bring

- 3+ years in customer success, account management or publisher operations, ideally in ad-tech or digital media

- A solid grasp of programmatic advertising and publisher KPIs - RPM, eCPM, CPM, viewability, fill rate - advantage

- Strong analytical skills: comfortable in Excel/Google Sheets and with dashboards, and able to tell a clear story from the numbers

- Excellent written and spoken English mandatory

- Experience managing several accounts at once across time zones, with good judgment on priorities

- Confidence leading client calls, from day-to-day check-ins to commercial conversations with senior stakeholders

- A proactive, ownership mindset - you follow through without being chased

- Experience with Salesforce or a similar CRM, plus Jira and Slack preferred

### Nice to have

- Experience with competitive ad intelligence, brand marketing or agency clients

- An additional European language, such as Swedish, Norwegian, German or Hebrew

- Comfort using AI tools to work faster on analysis and communication

### Browsi Advantage

- Work with a global client base of leading publishers, agencies and brands

- Real ownership and visibility - you'll work directly with leadership, Product and Sales

- A small, nimble and supportive team where your ideas shape how we work

- High upside based on account health, retention and growth

### Details

- Reports to: Head of Customer Success

- Location: Tel Aviv / hybrid

- Hours: some flexibility needed to cover US and APAC client calls

- Type: Full-time

**Live in Recruitingteam’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- GR [Director of Talent Acquisition](https://gurify.com/job/director-of-talent-acquisition-at-groundcover-db4859448738) Groundcover · Tel Aviv-Yafo, Israel · last week
- TR [HR Operations & Integration Specialist](https://gurify.com/job/hr-operations-integration-specialist-at-trivago-5fb20be9846e) Trivago · Rishon Lezion, Israel · last week
- DO [Talent Acquisition Partner (temporary position)](https://gurify.com/job/talent-acquisition-partner-temporary-position-at-doorloop-db5c9b073fee) Doorloop · Tel Aviv (IL) · 3 days ago
- SB [Senior Backend Engineer - IL](https://gurify.com/job/senior-backend-engineer-il-1382624735e9) Tel Aviv, Israel · 3 weeks ago
- RE [Account Executive IL](https://gurify.com/job/account-executive-il-at-recruitingteam-13b0edd3f6a2) Recruitingteam · Tel Aviv-Yafo, Israel · 2 months ago
- PM [Product Manager - London](https://gurify.com/job/product-manager-london-b3db4101dbdd) London, United Kingdom · last week

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Success Manager","description":"\u003Cp\u003EWe\u0026#39;re hiring a Customer Success Manager to own a portfolio of publisher, reseller and agency clients across Europe, the US, APAC and Israel - from onboarding through renewal.\u003C/p\u003E\u003Cp\u003EBrowsi is a data intelligence company helping brands, agencies and publishers make smarter, more effective decisions across the digital landscape. Our products include Browsi Boost for publishers and Polaris AI for brands and agencies. As a CSM, you\u0026#39;ll be the main point of contact for your clients: getting them live, proving value with strategic insights and recommendations, solving problems with our Support and Product teams, and growing the relationship over time.\u003C/p\u003E\u003Cp\u003EThis is a hands-on role that sits between technical, commercial and relationship work. You\u0026#39;ll join a small, close-knit CS team, reporting to the Head of Customer Success.\u003C/p\u003E\u003Ch3\u003EWhat you\u0026#39;ll do\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EOwn strong, long-term relationships with a portfolio of global publisher, agency and brand accounts, driving customer satisfaction, retention and growth\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EServe as a trusted advisor - understand each client\u0026#39;s business objectives and align Browsi\u0026#39;s solutions (Browsi Boost and Polaris) to meet those goals\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead external syncs, monthly reviews and QBRs\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProactively identify growth opportunities and build a strategic plan for each client based on recent performance, maximizing client ROI and driving expansion\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead onboarding end to end - kickoffs, implementation timelines, platform walkthroughs and pilot setup - and turn pilots into long-term contracts\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAnalyze performance and turn it into clear, client-ready insights, reports and strategy decks\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECollaborate closely with cross-functional teams (TAM, PA, Operations, Support, R\u0026amp;D and Sales) to ensure smooth onboarding, product adoption and client satisfaction\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport renewals, amendments and commercial discussions alongside Sales and Finance, keeping Salesforce up to date\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead external syncs, monthly reviews and QBRs\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat you\u0026#39;ll bring\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E3\u002B years in customer success, account management or publisher operations, ideally in ad-tech or digital media\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA solid grasp of programmatic advertising and publisher KPIs - RPM, eCPM, CPM, viewability, fill rate - advantage\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong analytical skills: comfortable in Excel/Google Sheets and with dashboards, and able to tell a clear story from the numbers\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent written and spoken English mandatory\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience managing several accounts at once across time zones, with good judgment on priorities\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EConfidence leading client calls, from day-to-day check-ins to commercial conversations with senior stakeholders\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA proactive, ownership mindset - you follow through without being chased\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with Salesforce or a similar CRM, plus Jira and Slack preferred\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ENice to have\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience with competitive ad intelligence, brand marketing or agency clients\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAn additional European language, such as Swedish, Norwegian, German or Hebrew\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EComfort using AI tools to work faster on analysis and communication\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EBrowsi Advantage\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EWork with a global client base of leading publishers, agencies and brands\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EReal ownership and visibility - you\u0026#39;ll work directly with leadership, Product and Sales\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA small, nimble and supportive team where your ideas shape how we work\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHigh upside based on account health, retention and growth\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EDetails\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EReports to: Head of Customer Success\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELocation: Tel Aviv / hybrid\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHours: some flexibility needed to cover US and APAC client calls\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EType: Full-time\u003C/li\u003E\u003C/ul\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-success-manager-at-recruitingteam-a337cf74b7da"},"url":"https://gurify.com/job/customer-success-manager-at-recruitingteam-a337cf74b7da","datePosted":"2026-11-13","validThrough":"2026-12-29T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Recruitingteam","sameAs":"https://www.comeet.com/jobs/recruitingteam"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Tel Aviv-Yafo"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"Customer Success Manager","item":"https://gurify.com/job/customer-success-manager-at-recruitingteam-a337cf74b7da"}]}
```