# Customer Success Manager

[Webbing](https://gurify.com/jobs?q=Webbing) · Lithuania · Posted 2 days ago

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://job-boards.eu.greenhouse.io/webbing/jobs/5003997101)

## Job description

### About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

### Description

The Customer Success Manager (CSM) manages a portfolio of strategic customers across the EMEA, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, and growth, working closely with Sales, Product, Engineering, Customer Operations, and Support.

### Key Responsibilities:

### Customer Success Management

- Build trusted relationships with customer stakeholders and executive sponsors.

- Develop and execute Customer Success Plans aligned with customer business objectives.

- Drive customer adoption, retention, satisfaction, and long-term growth.

- Monitor customer health, usage trends, and business outcomes.

- Identify customer risks and proactively lead mitigation plans.

- Act as the primary customer advocate within Webbing.

### Customer Lifecycle Management

- Coordinate customer onboarding and deployment activities.

- Ensure successful implementation of Webbing products and services.

- Conduct regular customer cadence meetings.

- Lead Executive Business Reviews (EBRs) and strategic planning sessions.

- Track commitments and ensure timely follow-up on action items.

### Business Growth

- Partner with Sales to identify expansion and cross-sell opportunities.

- Support strategic account planning and customer growth initiatives.

- Promote adoption of new products and platform capabilities.

### Operational Excellence

- Maintain accurate customer records and Salesforce account hygiene.

- Document customer architecture, stakeholders, and success plans.

- Monitor SIM usage, data consumption, and service trends.

- Coordinate operational requests with Customer Operations and Support.

- Ensure timely communication during incidents and major service events.

### Customer Site Visits

- Travel regularly to customer locations across APAC.

- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.

- Strengthen executive relationships through face-to-face engagement.

- Support strategic customer initiatives and key business milestones.

### Requirements

- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.

- Experience managing enterprise or B2B customers.

- Excellent communication, presentation, and relationship-building skills.

- Strong organizational, analytical, and project management abilities.

- Experience with Salesforce or similar CRM platforms.

- Professional Lithuanian / English (spoken and written).

- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

### Preferred Qualifications

- Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.

- Experience managing strategic or global enterprise customers.

- Knowledge of APIs, eSIM technologies, or connectivity platforms

### What we offer

- The opportunity for professional development within a reputable international innovative and growing company.

- The opportunity to join a team of highly professional specialists in an international environment.

- Fully remote role

**Live in Webbing’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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