# Customer Success Manager (CSM)

[Safebreach](https://gurify.com/jobs?q=Safebreach) · United States · Posted 3 weeks ago

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/safebreach/jobs/4431702009)

## Job description

🔹 Title: Customer Success Manager

📍 Locations (Remote): United States (East Coast)

💸 Base Salary Range: $120,000-140,000

💼 Role Type: Individual Contributor

### ⭐ OPPORTUNITY HIGHLIGHTS

Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor. You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value. You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.

### 👋 WHO WE ARE

SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

### 💰 WHAT WE OFFER

- Excellent growth opportunities: Make an impact and advance your career

- Fully remote work and flexible PTO

- Highly competitive salary and equity grants

- Health, dental and vision insurance

- Generous Parental leave

- Monthly phone and internet stipend

- Learning & Development stipend

- Competitive employee referral bonus program

### 🚀 THE IMPACT YOU WILL HAVE

- Build and foster relationships with customers while driving engagement, retention and expansions to drive NRR for SafeBreach.

- Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow

- Serve as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

- Participate in communications within the team to share best practices and learn about new technologies and complementary security applications.

- Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

- Translate customer product usage data into actionable advice for customers

- Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.

- Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.

### 🧬 WHAT SETS YOU APART

- At least 5 years of experience in Customer Success roles (CSM, Account Manager)

- Expertise in cybersecurity with prior experience working with security vendors

- Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives

- Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns.

- Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences

- Travel required (30%)

💥 EVEN BETTER IF YOU HAVE

- Knowledge of Offensive security tools

- Experience in a startup or early-stage company

- Experience with globally distributed teams preferred

### 🤝 HOW WE'LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

### Step 1: The Intro (15 min)

A casual meeting with the Talent team to break the ice.

### Step 2: The Vision (45 min meeting)

Connect your future manager to discuss the role, the challenges, and how you can make an impact

### Step 3: The Squad

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world technical challenges you will face in this role.

### Step 4: The Big Picture

Discussions with our VP of People and CCO to ensure our values and long-term goals align with yours.

### Step 4: The Offer

If the vibe is right, we make it official!

### DEI&B (Diversity, Equity, Inclusion & Belonging)

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.

**Live in Safebreach’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- CO [Strategic Customer Success Manager](https://gurify.com/job/strategic-customer-success-manager-at-connecteam-fea107055eb7) Connecteam · New York, United States · 2 weeks ago
- 4M [Customer Success Manager, Public Sector (Atlanta)](https://gurify.com/job/customer-success-manager-public-sector-atlanta-at-4manalytics-4f6236b87126) 4Manalytics · Atlanta, GA · 3 weeks ago
- CN [Sr. Customer Success Manager](https://gurify.com/job/sr-customer-success-manager-at-cato-networks-d10d213ea51a) Cato Networks · Denver, United States · 2 weeks ago
- CO [Strategic Customer Success Manager](https://gurify.com/job/strategic-customer-success-manager-at-connecteam-850828106dd9) Connecteam · Florida, United States · 2 weeks ago
- WI [Customer Success Manager](https://gurify.com/job/customer-success-manager-at-windward-ce446b4e018c) Windward · Houston, United States · 3 weeks ago
- RF [Enterprise Customer Success Manager](https://gurify.com/job/enterprise-customer-success-manager-at-riverside-fm-5e79f5bb198f) Riverside FM · Toronto, Ontario, CA · 7 weeks ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Success Manager (CSM)","description":"\u003Cp\u003E\u0026#128313; Title: Customer Success Manager\u003C/p\u003E\u003Cp\u003E\u0026#128205; Locations (Remote): United States (East Coast)\u003C/p\u003E\u003Cp\u003E\u0026#128184; Base Salary Range: $120,000-140,000\u003C/p\u003E\u003Cp\u003E\u0026#128188; Role Type: Individual Contributor\u003C/p\u003E\u003Ch3\u003E\u2B50 OPPORTUNITY HIGHLIGHTS\u003C/h3\u003E\u003Cp\u003EDo you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor. You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach\u0026#39;s recurring value. You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.\u003C/p\u003E\u003Ch3\u003E\u0026#128075; WHO WE ARE\u003C/h3\u003E\u003Cp\u003ESafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience\u2014safely and at scale. We are a team of passionate security professionals and innovators. If you\u2019re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we\u2019d love to meet you.\u003C/p\u003E\u003Ch3\u003E\u0026#128176; WHAT WE OFFER\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExcellent growth opportunities: Make an impact and advance your career\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFully remote work and flexible PTO\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHighly competitive salary and equity grants\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHealth, dental and vision insurance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGenerous Parental leave\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMonthly phone and internet stipend\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELearning \u0026amp; Development stipend\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECompetitive employee referral bonus program\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003E\u0026#128640; THE IMPACT YOU WILL HAVE\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EBuild and foster relationships with customers while driving engagement, retention and expansions to drive NRR for SafeBreach.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAct as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EServe as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EParticipate in communications within the team to share best practices and learn about new technologies and complementary security applications.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDrive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETranslate customer product usage data into actionable advice for customers\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEstablish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003E\u0026#129516; WHAT SETS YOU APART\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EAt least 5 years of experience in Customer Success roles (CSM, Account Manager)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExpertise in cybersecurity with prior experience working with security vendors\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEmpathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETravel required (30%)\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026#128165; EVEN BETTER IF YOU HAVE\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EKnowledge of Offensive security tools\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience in a startup or early-stage company\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with globally distributed teams preferred\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003E\u0026#129309; HOW WE\u0026#39;LL GET TO KNOW EACH OTHER\u003C/h3\u003E\u003Cp\u003EWe view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)\u003C/p\u003E\u003Ch3\u003EStep 1: The Intro (15 min)\u003C/h3\u003E\u003Cp\u003EA casual meeting with the Talent team to break the ice.\u003C/p\u003E\u003Ch3\u003EStep 2: The Vision (45 min meeting)\u003C/h3\u003E\u003Cp\u003EConnect your future manager to discuss the role, the challenges, and how you can make an impact\u003C/p\u003E\u003Ch3\u003EStep 3: The Squad\u003C/h3\u003E\u003Cp\u003EMeet your future team members. Take a deep dive into the team dynamics, the culture and the real-world technical challenges you will face in this role.\u003C/p\u003E\u003Ch3\u003EStep 4: The Big Picture\u003C/h3\u003E\u003Cp\u003EDiscussions with our VP of People and CCO to ensure our values and long-term goals align with yours.\u003C/p\u003E\u003Ch3\u003EStep 4: The Offer\u003C/h3\u003E\u003Cp\u003EIf the vibe is right, we make it official!\u003C/p\u003E\u003Ch3\u003EDEI\u0026amp;B (Diversity, Equity, Inclusion \u0026amp; Belonging)\u003C/h3\u003E\u003Cp\u003EAt SafeBreach, we celebrate the rich diversity of our team, where every employee\u0026#39;s unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-success-manager-csm-at-safebreach-28fda88a99d9"},"url":"https://gurify.com/job/customer-success-manager-csm-at-safebreach-28fda88a99d9","datePosted":"2026-10-06","validThrough":"2026-12-11T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Safebreach","sameAs":"https://job-boards.greenhouse.io/safebreach"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"Customer Success Manager (CSM)","item":"https://gurify.com/job/customer-success-manager-csm-at-safebreach-28fda88a99d9"}]}
```