# Customer Success Manager – LegalTech

[Chamelio](https://gurify.com/jobs?q=Chamelio) · Tel Aviv · Posted today

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://jobs.ashbyhq.com/chamelio/7144f524-5857-4b55-93e2-fa77f491177f)

## Job description

### About Chamelio:

Chamelio is building legal intelligence for modern in-house legal teams. Our platform brings AI into the day-to-day work of legal departments in a trusted, practical, and scalable way.

### ABOUT THE ROLE:

We are looking for a Customer Success Manager with a legal background to join our customer-facing team in Israel.

In this role, you will be the trusted advisor to in-house legal teams at fast-growing and enterprise companies. You will combine your legal domain knowledge with proactive customer success practices to drive deep adoption, educate teams on applied AI workflows, and ensure long-term value realization.

You’ll bridge the gap between complex legal workflows and modern AI technology, translating legal needs into real product impact.

### WHAT YOU’LL DO:

- Manage ongoing relationships with established customers, helping in-house legal and legal ops teams realize lasting value from Chamelio.

- Act as a strategic advisor, deepening adoption and embedding Chamelio into customers’ daily contract and matter workflows.

- Drive customer education through hands-on training, workshops, and practical resources that build confidence in AI-assisted legal work.

- Monitor usage, engagement, and account health to proactively address risks, re-engage users, and identify opportunities to expand adoption.

- Translate customer feedback and legal domain needs into actionable insights for Product and Engineering.

- Help build scalable customer outcomes practices, including engagement playbooks, health scoring frameworks, and ongoing education programs.

### WHAT WE’RE LOOKING FOR:

- 3–7 years of client-facing experience in B2B SaaS (CSM, Implementation, Solutions Consulting) with legal/legal tech exposure, OR an in-house legal operations background with proven stakeholder management experience

- Strong familiarity with in-house legal workflows, commercial contracting, and common legal operations challenges

- Proven ability to build trust, command credibility, and lead conversations with senior legal executives (GCs, Heads of Legal Ops)

- High technical curiosity with the ability to articulate AI capabilities and software workflows clearly to non-technical users

- Native or fluent English (verbal and written), with experience collaborating with US and global clients

- High autonomy, structured execution, and comfort building processes in an evolving startup environment

### NICE TO HAVE:

- Law degree (LL.B. / J.D.) or past experience practicing law.

- Experience working at an early-stage B2B SaaS company.

- Prior experience with CLM, knowledge management, or legal tech tools.

**Live in Chamelio’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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