# Customer Success Manager - Maryland [Nayax](https://gurify.com/jobs?q=Nayax) · Cockeysville, MD · Posted 4 days ago [Customer Success](https://gurify.com/jobs/customer-success) [Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/nayax/13.009/customer-success-manager---maryland/FC.D6D) ## Job description Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success. This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact. ### Your Key Responsibilities Will Include: - Build strong, genuine relationships with customers and distributors, acting as their primary point of contact. - Ensure customers maximize value from Nayax products and services, driving increased adoption and sales volume. - Partner with customers to map goals, requirements, and strategies that align with their business objectives. - Lead proactive interactions, providing suitable technological solutions and managing contract renewals. - Keep customers informed about Nayax’s future products, services, and innovations. - Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success. - Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required). ### Requirements ### What Makes You a Great Fit: - 3+ years of experience in customer-facing or project management roles. - Business background in sales, account management, or customer success. - Strong technical aptitude with the ability to guide customers through technical processes. - Proven track record of delivering customer-focused solutions. - Excellent communication and presentation skills. - Driven, self-motivated, and enthusiastic, with a bias for action. ### Preferred Skills & Advantages: - Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL) - Familiarity with CRM platforms (Salesforce), BI tools, or Jira - Experience in payments, SaaS, or fintech environments is a plus ### Learn More about Nayax Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments. At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us. **Live in Nayax’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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With more than 1,200 employees across 13 offices worldwide.\u003C/p\u003E\u003Cp\u003ENayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax\u2019s most valuable customers and distributors. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.\u003C/p\u003E\u003Cp\u003EThis role blends relationship management, technical guidance, and strategic consulting\u2014perfect for someone who thrives at the intersection of customer advocacy and business impact.\u003C/p\u003E\u003Ch3\u003EYour Key Responsibilities Will Include:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EBuild strong, genuine relationships with customers and distributors, acting as their primary point of contact.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnsure customers maximize value from Nayax products and services, driving increased adoption and sales volume.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPartner with customers to map goals, requirements, and strategies that align with their business objectives.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead proactive interactions, providing suitable technological solutions and managing contract renewals.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EKeep customers informed about Nayax\u2019s future products, services, and innovations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECollaborate cross-functionally with Sales, R\u0026amp;D, Product, Operations, and Technical Support to resolve requests and deliver success.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ERepresent Nayax at customer events, training sessions, and industry meetings (occasional travel required).\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Ch3\u003E\uFEFFWhat Makes You a Great Fit:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E3\u002B years of experience in customer-facing or project management roles.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBusiness background in sales, account management, or customer success.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong technical aptitude with the ability to guide customers through technical processes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProven track record of delivering customer-focused solutions.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent communication and presentation skills.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDriven, self-motivated, and enthusiastic, with a bias for action.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EPreferred Skills \u0026amp; Advantages:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EKnowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with CRM platforms (Salesforce), BI tools, or Jira\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience in payments, SaaS, or fintech environments is a plus\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ELearn More about Nayax\u003C/h3\u003E\u003Cp\u003EFounded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. 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