# Customer Success Operations Manager

[Webbing](https://gurify.com/jobs?q=Webbing) · Petah Tiqva, Israel · Posted yesterday

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://job-boards.eu.greenhouse.io/webbing/jobs/5003402101)

## Job description

### About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

### Description

### What you will own:

- Salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.

- Customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.

- Risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.

- KPI governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across Customer Success.

- Customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, QBRs/EBRs, and success reviews.

- Business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.

- Automation and AI: reduce manual work through workflow automation, alerts, scheduling, reporting, and AI-assisted data collection and CSM guidance.

- Enablement: maintain playbooks and documentation, deliver continuous training, and ensure CS readiness for every product release.

- Cross-functional alignment: coordinate with Product, Operations, Support, Sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.

- Continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.

### Requirements

- Experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or a comparable operational role in a B2B technology environment.

- Strong Salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data-quality controls.

- Demonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable KPIs.

- Analytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.

- Hands-on experience with automation and practical AI use cases that reduce effort and improve decision quality.

- Excellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.

- Clear, concise communication and documentation skills; comfortable enabling teams through training and change management.

### What we offer

- Hybrid work

- Work life balance

- Parking

- Medical insurance

- Food allowance

- Cellular plan

- Unlimited data plan for traveling

- Discount memberships

- Professional development budget

- Global company- working and collaborating with amazing people around the world

- Fun working environment & company activities

- And of course, air hockey, pool table, and ping-pong tournaments!

**Live in Webbing’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- ZI [Senior Customer Success Manager](https://gurify.com/job/senior-customer-success-manager-at-zip-f3f57a457bd0) Zip · Israel · 2 days ago
- QU [Senior Customer Success Manager](https://gurify.com/job/senior-customer-success-manager-at-quicklizard-b536784d6ea4) Quicklizard · Petah Tikva, Israel · 3 weeks ago
- CS [Customer Support Manager](https://gurify.com/job/customer-support-manager-1a6426a30a8c) Ra'anana · 2 weeks ago
- DE [Customer Success Manager](https://gurify.com/job/customer-success-manager-at-dealhub-fe05ea72c9db) Dealhub · Holon, Israel · 2 months ago
- OL [Technical Customer Success Manager](https://gurify.com/job/technical-customer-success-manager-at-oligosecurity-58cf15850c7d) Oligosecurity · Tel Aviv-Yafo, Israel · 2 months ago
- MO [Senior Customer Success Manager](https://gurify.com/job/senior-customer-success-manager-at-mongodb-3af2fcc56938) Mongodb · Tel Aviv · 2 months ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Customer Success Operations Manager","description":"\u003Ch3\u003EAbout Webbing\u003C/h3\u003E\u003Cp\u003EFounded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600\u002B mobile carriers\u0026#39; networks. Webbing\u0026#39;s secured network delivers network protection and web content intelligence.\u003C/p\u003E\u003Cp\u003EEnterprise customers can manage, monitor, and optimize data usage in real-time with Webbing\u0026#39;s powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.\u003C/p\u003E\u003Ch3\u003EDescription\u003C/h3\u003E\u003Ch3\u003EWhat you will own:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ESalesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECustomer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ERisk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EKPI governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across Customer Success.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECustomer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, QBRs/EBRs, and success reviews.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBusiness intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAutomation and AI: reduce manual work through workflow automation, alerts, scheduling, reporting, and AI-assisted data collection and CSM guidance.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnablement: maintain playbooks and documentation, deliver continuous training, and ensure CS readiness for every product release.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECross-functional alignment: coordinate with Product, Operations, Support, Sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EContinuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or a comparable operational role in a B2B technology environment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong Salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data-quality controls.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable KPIs.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAnalytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHands-on experience with automation and practical AI use cases that reduce effort and improve decision quality.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EClear, concise communication and documentation skills; comfortable enabling teams through training and change management.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat we offer\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EHybrid work\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork life balance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EParking\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMedical insurance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFood allowance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECellular plan\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUnlimited data plan for traveling\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDiscount memberships\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProfessional development budget\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGlobal company- working and collaborating with amazing people around the world\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFun working environment \u0026amp; company activities\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAnd of course, air hockey, pool table, and ping-pong tournaments!\u003C/li\u003E\u003C/ul\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"customer-success-operations-manager-at-webbing-786e3916df70"},"url":"https://gurify.com/job/customer-success-operations-manager-at-webbing-786e3916df70","datePosted":"2026-10-20","validThrough":"2026-12-05T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Webbing","sameAs":"https://job-boards.eu.greenhouse.io/webbing"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Petah Tiqva"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"Customer Success Operations Manager","item":"https://gurify.com/job/customer-success-operations-manager-at-webbing-786e3916df70"}]}
```