# CX Manager- ERP Integration Solutions & AI Operations

[Stampli](https://gurify.com/jobs?q=Stampli) · Austin, TX · Posted today

[AI & ML](https://gurify.com/jobs/ai-ml)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/stampli/F6.007/cx-manager--erp-integration-solutions--ai-operations/5E.074)

## Job description

Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P workflows, ERP integrations, and AI-enabled operations. This person will serve as a senior problem solver, strong 3rd-level support owner, and ERP integration domain expert, ensuring complex customer issues are diagnosed, prioritized, and resolved efficiently.

This is not a traditional relationship-management role or an additional communication layer. It is a hands-on role for someone who understands how ERP systems behave in real customer environments and can determine whether an issue stems from configuration, workflow, master data, permissions, integration logic, or product behavior.

This role owns the ERP integration domain. That includes investigating customer issues, bugs, and enhancement requests related to the integration between Stampli and customer ERP systems, designing the right functional solution, and working closely with Engineering to deliver fixes and improvements. This is not a Product Management role, but it does require full ownership of ERP-related solution design for customer issues and requests.

The role also works closely with Product to ensure ERP integration changes do not negatively impact other Stampli modules, workflows, or product behavior. The ideal candidate brings hands-on ERP implementation experience, strong understanding of finance and P2P processes, and the ability to translate customer needs and ERP behavior into clear, actionable requirements.

The role operates in a highly AI-enabled environment. The ideal candidate is comfortable using AI daily and designing workflows where AI agents support analysis, escalation management, investigation, summarization, and communication.

You’ll partner with teams in Israel and the US and report to the Director of Customer Experience.

### What You Will Do

- Own the ERP integration domain for customer-facing issues, bugs, and enhancement requests between Stampli and customer ERP systems.

- Serve as the go-to 3rd-level support resource for complex customer issues involving ERP behavior, accounting workflows, integration logic, and P2P execution.

- Investigate and resolve non-engineering issues related to ERP configuration, approval routing, master data, permissions, posting rules, entity/subsidiary setup, and other non-product root causes.

- Investigate issues across invoice processing, approvals, PO/non-PO flows, coding, matching, posting, sync failures, data transfer gaps, and payment-related workflows.

- Distinguish between issues caused by customer setup, workflow, configuration, or data and those that require Engineering involvement.

- Define functional solutions and requirements for ERP integration bugs, missing data flows, sync issues, and enhancement requests.

- Work closely with Engineering to ensure ERP integration fixes and enhancements are clearly defined, implemented, and validated.

- Partner with Product to assess and manage the impact of ERP integration changes on other Stampli modules, workflows, and system behavior.

- Ensure proposed solutions are compatible with customer ERP constraints, business processes, and Stampli’s broader product architecture.

- Lead complex escalations with clear ownership, structured communication, and strong follow-through.

- Identify recurring issue patterns and integration gaps, and recommend scalable improvements to integration behavior, implementation quality, customer guidance, and internal playbooks.

### What You Will Bring

### Your background (Experience & Qualifications)

- 4+ years of hands-on ERP implementation, ERP consulting, or ERP integration experience, including implementation and post-go-live support.

- Experience with one or more leading ERP/accounting systems such as Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle.

- Strong understanding of P2P workflows and finance operations, including approvals, PO/non-PO flows, coding, matching, posting, and payment dependencies.

- Proven ability to troubleshoot issues across ERP configuration, workflow logic, master data, permissions, entity structures, integrations, field mapping, and sync behavior.

- Experience translating customer issues and ERP requirements into functional solutions and clear requirements for integration fixes, missing data flows, and enhancement requests.

- Experience working directly with customers and internal teams, including Engineering, to drive resolution of complex post-go-live issues and ERP integration changes.

- Ability to distinguish between customer setup/process issues, ERP integration issues, and broader product issues, and define the appropriate resolution path.

- Strong practical experience with AI tools and AI-assisted workflows, including responsible use of AI in customer-facing and operational environments.

### Strongly Preferred

- Experience implementing or supporting P2P, AP automation, invoice automation, or financial workflow platforms.

- Experience with ERP integrations in multi-entity / multi-subsidiary environments.

- Background as an ERP consultant, ERP implementer, financial systems consultant, solutions consultant, or similar.

- Experience handling escalations in SaaS, fintech, AP automation, or finance operations environments.

- Familiarity with integration logs, API-based workflows, and technical troubleshooting in customer-facing environments.

- Experience building AI agents or AI-assisted workflows for case management, analysis, summarization, or communication.

### AI-driven responsibilities

- Use AI tools daily to improve the speed, consistency, and quality of issue triage, analysis, and communication.

- Design and improve workflows where AI agents support the CX team in areas such as issue intake, investigation support, escalation summaries, pattern detection, and internal handoffs.

- Build AI-assisted processes that help identify likely root-cause categories, including configuration issues, process gaps, permission problems, export issues, data quality issues, and true product defects.

- Use AI to generate and refine escalation updates, executive summaries, internal briefs, troubleshooting paths, and customer communications while maintaining accuracy and judgment.

- Continuously improve prompts, workflows, and agent behavior, while applying sound judgment on where AI can accelerate work and where human review is required.

### Skills & Competencies

- Think like an implementer, troubleshooter, and solution owner.

- Break down issues into clear root-cause categories across process, configuration, data, permissions, integration, and product.

- Distinguish between customer-specific setup issues, systemic problems, ERP integration gaps, and broader product impact.

- Translate customer needs and ERP behavior into clear functional requirements for Engineering.

- Understand how ERP integration changes may affect other Stampli modules and workflows.

- Operate effectively in a fast-moving, AI-enabled environment.

- Combine AI speed with strong human judgment in customer-facing and escalation-sensitive situations.

- Communicate clearly with both technical and non-technical stakeholders.

- Know when to escalate, contain, solve directly, or drive a solution through Engineering

### You Will Get

- The flexibility of working from our Austin TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.

- Full medical, dental, and vision insurance

- 401(k) + employer match

- Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows

- Opportunities and development for career and personal growth

- Strong and experienced leadership that supports your growth and success

- An open-concept, modern workspace within an inclusive and dynamic scale-up culture

### Why Join Stampli?

Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard—processing $105B+ in invoices annually and saving millions of labor hours for 1,800+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.

Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."

What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.

Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!

**Live in Stampli’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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```json
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That includes investigating customer issues, bugs, and enhancement requests related to the integration between Stampli and customer ERP systems, designing the right functional solution, and working closely with Engineering to deliver fixes and improvements. This is not a Product Management role, but it does require full ownership of ERP-related solution design for customer issues and requests.\u003C/p\u003E\u003Cp\u003EThe role also works closely with Product to ensure ERP integration changes do not negatively impact other Stampli modules, workflows, or product behavior. The ideal candidate brings hands-on ERP implementation experience, strong understanding of finance and P2P processes, and the ability to translate customer needs and ERP behavior into clear, actionable requirements.\u003C/p\u003E\u003Cp\u003EThe role operates in a highly AI-enabled environment. The ideal candidate is comfortable using AI daily and designing workflows where AI agents support analysis, escalation management, investigation, summarization, and communication.\u003C/p\u003E\u003Cp\u003EYou\u2019ll partner with teams in Israel and the US and report to the Director of Customer Experience.\u003C/p\u003E\u003Ch3\u003EWhat You Will Do\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EOwn the ERP integration domain for customer-facing issues, bugs, and enhancement requests between Stampli and customer ERP systems.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EServe as the go-to 3rd-level support resource for complex customer issues involving ERP behavior, accounting workflows, integration logic, and P2P execution.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EInvestigate and resolve non-engineering issues related to ERP configuration, approval routing, master data, permissions, posting rules, entity/subsidiary setup, and other non-product root causes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EInvestigate issues across invoice processing, approvals, PO/non-PO flows, coding, matching, posting, sync failures, data transfer gaps, and payment-related workflows.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDistinguish between issues caused by customer setup, workflow, configuration, or data and those that require Engineering involvement.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDefine functional solutions and requirements for ERP integration bugs, missing data flows, sync issues, and enhancement requests.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork closely with Engineering to ensure ERP integration fixes and enhancements are clearly defined, implemented, and validated.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPartner with Product to assess and manage the impact of ERP integration changes on other Stampli modules, workflows, and system behavior.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnsure proposed solutions are compatible with customer ERP constraints, business processes, and Stampli\u2019s broader product architecture.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead complex escalations with clear ownership, structured communication, and strong follow-through.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIdentify recurring issue patterns and integration gaps, and recommend scalable improvements to integration behavior, implementation quality, customer guidance, and internal playbooks.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat You Will Bring\u003C/h3\u003E\u003Ch3\u003E\uFEFFYour background (Experience \u0026amp; Qualifications)\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E4\u002B years of hands-on ERP implementation, ERP consulting, or ERP integration experience, including implementation and post-go-live support.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with one or more leading ERP/accounting systems such as Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong understanding of P2P workflows and finance operations, including approvals, PO/non-PO flows, coding, matching, posting, and payment dependencies.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProven ability to troubleshoot issues across ERP configuration, workflow logic, master data, permissions, entity structures, integrations, field mapping, and sync behavior.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience translating customer issues and ERP requirements into functional solutions and clear requirements for integration fixes, missing data flows, and enhancement requests.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working directly with customers and internal teams, including Engineering, to drive resolution of complex post-go-live issues and ERP integration changes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to distinguish between customer setup/process issues, ERP integration issues, and broader product issues, and define the appropriate resolution path.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong practical experience with AI tools and AI-assisted workflows, including responsible use of AI in customer-facing and operational environments.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003E\uFEFFStrongly Preferred\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience implementing or supporting P2P, AP automation, invoice automation, or financial workflow platforms.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with ERP integrations in multi-entity / multi-subsidiary environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBackground as an ERP consultant, ERP implementer, financial systems consultant, solutions consultant, or similar.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience handling escalations in SaaS, fintech, AP automation, or finance operations environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with integration logs, API-based workflows, and technical troubleshooting in customer-facing environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience building AI agents or AI-assisted workflows for case management, analysis, summarization, or communication.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EAI-driven responsibilities\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EUse AI tools daily to improve the speed, consistency, and quality of issue triage, analysis, and communication.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDesign and improve workflows where AI agents support the CX team in areas such as issue intake, investigation support, escalation summaries, pattern detection, and internal handoffs.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBuild AI-assisted processes that help identify likely root-cause categories, including configuration issues, process gaps, permission problems, export issues, data quality issues, and true product defects.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUse AI to generate and refine escalation updates, executive summaries, internal briefs, troubleshooting paths, and customer communications while maintaining accuracy and judgment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EContinuously improve prompts, workflows, and agent behavior, while applying sound judgment on where AI can accelerate work and where human review is required.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ESkills \u0026amp; Competencies\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EThink like an implementer, troubleshooter, and solution owner.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBreak down issues into clear root-cause categories across process, configuration, data, permissions, integration, and product.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDistinguish between customer-specific setup issues, systemic problems, ERP integration gaps, and broader product impact.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETranslate customer needs and ERP behavior into clear functional requirements for Engineering.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUnderstand how ERP integration changes may affect other Stampli modules and workflows.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOperate effectively in a fast-moving, AI-enabled environment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECombine AI speed with strong human judgment in customer-facing and escalation-sensitive situations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECommunicate clearly with both technical and non-technical stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EKnow when to escalate, contain, solve directly, or drive a solution through Engineering\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EYou Will Get\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EThe flexibility of working from our Austin TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFull medical, dental, and vision insurance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E401(k) \u002B employer match\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAccess to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOpportunities and development for career and personal growth\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong and experienced leadership that supports your growth and success\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAn open-concept, modern workspace within an inclusive and dynamic scale-up culture\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhy Join Stampli?\u003C/h3\u003E\u003Cp\u003EStampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard\u2014processing $105B\u002B in invoices annually and saving millions of labor hours for 1,800\u002B customers. More than automation, Billy transforms finance teams by freeing them of manual work.\u003C/p\u003E\u003Cp\u003EOur explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we\u0026#39;re now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that \u0026quot;connects every dot from request to reconciliation.\u0026quot;\u003C/p\u003E\u003Cp\u003EWhat sets us apart? We adapt to customers\u2014not the other way around\u2014integrating with 70\u002B ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. 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