# Director of Customer Success & Onboarding (B2SMB)

[Sauce](https://gurify.com/jobs?q=Sauce) · New York City Metropolitan Area · Posted 9 months ago

Director

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://jobs.lever.co/Sauce/53cdd603-80b5-4edc-8c01-f394672740bb)

## Job description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We're looking for a seasoned Director of Customer Success & Onboarding — an experienced people leader and strategic operator who can own the full post-sale function, develop a high-performing team, and drive measurable customer outcomes at scale.
This is a leadership role reporting directly to the CEO, based in our NYC office (3x/week in-person). You'll bridge company strategy and day-to-day CS and Onboarding execution, and this is a true player-coach role: you'll personally own strategic accounts while elevating how the team operates in a fast-moving, high-pressure environment; You know how to automate the repeatable work without making customers feel like they're talking to a bot.
Success means smoother go-lives, stronger retention, and customers who stay and grow because Sauce has become essential to their business.

We're looking for a seasoned Director of Customer Success & Onboarding — an experienced people leader and strategic operator who can own the full post-sale function, develop a high-performing team, and drive measurable customer outcomes at scale.
This is a leadership role reporting directly to the CEO, based in our NYC office (3x/week in-person). You'll bridge company strategy and day-to-day CS and Onboarding execution, and this is a true player-coach role: you'll personally own strategic accounts while elevating how the team operates in a fast-moving, high-pressure environment; You know how to automate the repeatable work without making customers feel like they're talking to a bot.
Success means smoother go-lives, stronger retention, and customers who stay and grow because Sauce has become essential to their business.

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

**Live in Sauce’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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