# Engineering Manager, Agent [Sierra](https://gurify.com/jobs?q=Sierra) · London · Posted 5 months ago [Engineering Manager](https://gurify.com/jobs/engineering-manager) [Apply on the original posting → (opens in a new tab)](https://jobs.ashbyhq.com/Sierra/1a0a0334-41f8-4c15-9ed8-615336855e5e) ## Job description ### ABOUT US At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ### WHAT YOU’LL DO - Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact. - Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments. - Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Europe, embedding AI agents across their entire business stack to drive innovation and efficiency. - Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritise initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product. ### WHAT YOU'LL BRING - Experience leading engineering teams that build and scale end-to-end production systems - Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments - A leadership style that blends high standards with empathy, fostering both speed and quality - Proven ability to work closely with customers and translate business needs into technical deliverables - Excellent communication skills across technical and non-technical audiences - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - AI-related experience (experience developing AI agents a plus). - Experience building or deploying AI/LLM systems in production - Background as a founder, engineering lead, or startup builder with high ownership and urgency - Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Experience interfacing with customers or leading technical projects with external stakeholders ### OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. ### WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. ### BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. **Live in Sierra’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p\u003E\u003Cp\u003EWe are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p\u003E\u003Cp\u003EOur co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google\u0026#39;s earliest product managers and co-creator of Google Maps. 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You\u2019ll ensure technical excellence, operational reliability, and high customer impact.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn the Agent Development Life Cycle (ADLC): You\u2019ll guide your team through the full lifecycle\u2014from initial pilot through deployment and continuous iteration\u2014coaching engineers to set and maintain the standard for ADLC best practices. You\u2019ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPartner with large enterprises and cutting-edge startups: You\u2019ll collaborate with leaders at some of the world\u2019s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You\u2019ll also work with innovative startups in Europe, embedding AI agents across their entire business stack to drive innovation and efficiency.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EShape the future of the platform: Your team\u2019s direct work with customers will guide the evolution of Sierra\u2019s core platform. You\u2019ll surface unmet needs, prioritise initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra\u2019s product.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWHAT YOU\u0026#39;LL BRING\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience leading engineering teams that build and scale end-to-end production systems\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA leadership style that blends high standards with empathy, fostering both speed and quality\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProven ability to work closely with customers and translate business needs into technical deliverables\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent communication skills across technical and non-technical audiences\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDegree in Computer Science or related field, or equivalent professional experience.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EEVEN BETTER...\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAI-related experience (experience developing AI agents a plus).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience building or deploying AI/LLM systems in production\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBackground as a founder, engineering lead, or startup builder with high ownership and urgency\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with tools for today\u2019s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPrior experience with React, TypeScript, and/or Go\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience interfacing with customers or leading technical projects with external stakeholders\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EOUR VALUES\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ETrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECustomer Obsession: We deeply understand our customers\u2019 business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECraftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn\u2019t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIntensity: We know we don\u2019t have the luxury of patience. We play to win. We care about our product being the best, and when it isn\u2019t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamily: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. 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