# Enterprise Customer Success Manager

[Riverside FM](https://gurify.com/jobs?q=Riverside%20FM) · Toronto, Ontario, CA · Posted today

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/riverside-fm/66.009/enterprise-customer-success-manager/D5.275)

## Job description

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

### About the Customer Success Team

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

### On your day-to-today

You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Location: This role is open to candidates based in Toronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.

### Requirements

### What you bring to the table:

- At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.

- Experience working in a fast-paced startup environment

- Occasional client visits

- Passion to apply your tech-savviness to learn Riverside’s product functionality

- An ability to excel in achieving KPIs and targets

- Strong verbal and written communication skills in English

- Strong analytical and problem-solving skills

- Ability to prioritize, organize, and execute multiple tasks with deadlines

Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.

**Live in Riverside FM’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- 4M [Enterprise Customer Success Manager, Public Sector](https://gurify.com/job/enterprise-customer-success-manager-public-sector-at-4manalytics-222bccde78f5) 4Manalytics · Austin, TX · 2 days ago
- GU [Customer Success Manager](https://gurify.com/job/customer-success-manager-at-guesty-eed0e77f0dd0) Guesty · USA, NY · 3 weeks ago
- VA [Customer Success Manager (NY)](https://gurify.com/job/customer-success-manager-ny-at-variant-ab79a696bfba) Variant · New York, NY · 3 weeks ago
- IO [Director of Customer Success](https://gurify.com/job/director-of-customer-success-at-ionix-606b71730ee3) Ionix · United States · 5 days ago
- FU [Customer Success Manager, Major Accounts](https://gurify.com/job/customer-success-manager-major-accounts-at-fullpath-2c584ea4e9d8) Fullpath · Teaneck, NJ · 5 weeks ago
- IO [Director of Customer Success](https://gurify.com/job/director-of-customer-success-at-ionix-9c41bc9c6981) Ionix · United States · 5 days ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Enterprise Customer Success Manager","description":"\u003Cp\u003EFor many of us there\u2019s that one podcast we never miss, and video content is part of our daily routine, whether it\u2019s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That\u2019s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.\u003C/p\u003E\u003Cp\u003ERiverside\u2019s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.\u003C/p\u003E\u003Ch3\u003EAbout the Customer Success Team\u003C/h3\u003E\u003Cp\u003EOur Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you\u0026#39;re passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.\u003C/p\u003E\u003Ch3\u003EOn your day-to-today\u003C/h3\u003E\u003Cp\u003EYou will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You\u2019ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you\u0026#39;ll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.\u003C/p\u003E\u003Cp\u003ELocation: This role is open to candidates based in Toronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.\u003C/p\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Ch3\u003EWhat you bring to the table:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EAt least 5\u002B years of experience in customer success in a SaaS environment managing enterprise logos.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working in a fast-paced startup environment\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOccasional client visits\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPassion to apply your tech-savviness to learn Riverside\u2019s product functionality\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAn ability to excel in achieving KPIs and targets\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong verbal and written communication skills in English\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong analytical and problem-solving skills\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to prioritize, organize, and execute multiple tasks with deadlines\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EBottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside\u2019s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that\u2019s not enough, we guarantee that your ideas will genuinely make an impact.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"enterprise-customer-success-manager-at-riverside-fm-5e79f5bb198f"},"url":"https://gurify.com/job/enterprise-customer-success-manager-at-riverside-fm-5e79f5bb198f","datePosted":"2026-09-08","validThrough":"2026-10-23T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Riverside FM","sameAs":"https://www.comeet.com/jobs/riverside-fm"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Toronto"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"Enterprise Customer Success Manager","item":"https://gurify.com/job/enterprise-customer-success-manager-at-riverside-fm-5e79f5bb198f"}]}
```