# IT Support Engineer

[Aquasec](https://gurify.com/jobs?q=Aquasec) · Ramat Gan, Israel · Posted 2 days ago

Hybrid

[Security](https://gurify.com/jobs/security)

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/aquasec/91.001/it-support-engineer/9E.F63)

## Job description

Aqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.

### What You Will Own

- Prepare, configure, and deploy Windows and macOS laptops for new employees

- Support employee onboarding and offboarding, ensuring a seamless IT experience

- Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues

- Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365

- Enroll and manage devices using Microsoft Intune or similar endpoint management platforms

- Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology

- Support password resets, MFA, VPN access, and identity-related requests

- Track incidents and service requests through the IT ticketing system while maintaining excellent customer service

- Maintain accurate inventory of laptops, accessories, licenses, and IT assets

- Document technical procedures, troubleshooting guides, and knowledge base articles

- Escalate infrastructure, cloud, networking, and security issues when appropriate

- Help maintain a secure, reliable, and efficient IT environment for employees worldwide

### Why Aqua Security

You'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises.

### You'll have the opportunity to:

- Work with modern enterprise technologies in a cloud-first environment

- Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security

- Learn from experienced IT, Security, and Engineering professionals

- Grow your career in a fast-paced global cybersecurity company

- Make a real impact by helping employees stay productive, connected, and secure every day

If you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.

### Requirements

- 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role

- Hands-on experience supporting Windows and macOS

- Experience configuring laptops, installing software, and troubleshooting end-user issues

- Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint

- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)

- Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage

- Understanding of endpoint security, antivirus solutions, software updates, and device management

- Strong customer-service mindset with excellent communication skills in English

- Organized, detail-oriented, and eager to learn new technologies

- Ability to prioritize multiple requests while delivering a great employee experience

### Nice to Have

- Experience supporting hybrid or global organizations

- Familiarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice

- Experience with CrowdStrike, Cato Networks, or similar security solutions

- Basic PowerShell or scripting experience

- IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent

**Live in Aquasec’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- TE [Charm Security- Senior Backend Engineer – Platform](https://gurify.com/job/charm-security-senior-backend-engineer-platform-at-team8-02db73e71c38) Team8 · Tel Aviv-Yafo, Israel · 4 days ago
- DR [Senior Network & Security Engineer](https://gurify.com/job/senior-network-security-engineer-at-drivenets-a96e1dd1d282) Drivenets · Raanana, Israel · 5 weeks ago
- VI [Senior Application Security Engineer](https://gurify.com/job/senior-application-security-engineer-at-via-29d6a84848f6) Via · Tel Aviv · 2 weeks ago
- DR [Senior Network & Security Engineer](https://gurify.com/job/senior-network-security-engineer-at-drivenets-547671ce485a) Drivenets · Tel Aviv, Israel · 5 weeks ago
- ZE [AI Agent Security | Director of Platform Engineering](https://gurify.com/job/ai-agent-security-director-of-platform-engineering-at-zenity-e98cbd4b8c4f) Zenity · Tel Aviv-Jaffa, Israel · last week
- UP [Talent Acquisition Associate](https://gurify.com/job/talent-acquisition-associate-at-upwind-7eb84b491f72) Upwind · Ramat Gan, Israel · last week

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"IT Support Engineer","description":"\u003Cp\u003EAqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.\u003C/p\u003E\u003Cp\u003EWe\u0026#39;re looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.\u003C/p\u003E\u003Cp\u003EThis is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.\u003C/p\u003E\u003Cp\u003EIf you\u0026#39;re passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we\u0026#39;d love to meet you.\u003C/p\u003E\u003Ch3\u003EWhat You Will Own\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPrepare, configure, and deploy Windows and macOS laptops for new employees\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport employee onboarding and offboarding, ensuring a seamless IT experience\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProvide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EManage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnroll and manage devices using Microsoft Intune or similar endpoint management platforms\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETroubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport password resets, MFA, VPN access, and identity-related requests\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETrack incidents and service requests through the IT ticketing system while maintaining excellent customer service\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMaintain accurate inventory of laptops, accessories, licenses, and IT assets\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDocument technical procedures, troubleshooting guides, and knowledge base articles\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEscalate infrastructure, cloud, networking, and security issues when appropriate\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHelp maintain a secure, reliable, and efficient IT environment for employees worldwide\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhy Aqua Security\u003C/h3\u003E\u003Cp\u003EYou\u0026#39;ll join one of the world\u0026#39;s leading cloud security companies, supporting employees who build technology used by some of the world\u0026#39;s largest enterprises.\u003C/p\u003E\u003Ch3\u003EYou\u0026#39;ll have the opportunity to:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EWork with modern enterprise technologies in a cloud-first environment\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELearn from experienced IT, Security, and Engineering professionals\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGrow your career in a fast-paced global cybersecurity company\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMake a real impact by helping employees stay productive, connected, and secure every day\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EIf you\u0026#39;re looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we\u0026#39;d love to hear from you.\u003C/p\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E2\u002B years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHands-on experience supporting Windows and macOS\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience configuring laptops, installing software, and troubleshooting end-user issues\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUnderstanding of endpoint security, antivirus solutions, software updates, and device management\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong customer-service mindset with excellent communication skills in English\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOrganized, detail-oriented, and eager to learn new technologies\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to prioritize multiple requests while delivering a great employee experience\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ENice to Have\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience supporting hybrid or global organizations\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with CrowdStrike, Cato Networks, or similar security solutions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic PowerShell or scripting experience\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIT certifications such as CompTIA A\u002B, Network\u002B, Microsoft Fundamentals, or equivalent\u003C/li\u003E\u003C/ul\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"it-support-engineer-at-aquasec-ed5023243078"},"url":"https://gurify.com/job/it-support-engineer-at-aquasec-ed5023243078","datePosted":"2026-10-23","validThrough":"2026-12-09T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Aquasec","sameAs":"https://www.comeet.com/jobs/aquasec"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Ramat Gan"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"IT Support Engineer","item":"https://gurify.com/job/it-support-engineer-at-aquasec-ed5023243078"}]}
```