# London, England, United Kingdom [Toast](https://gurify.com/jobs?q=Toast) · London, United Kingdom · Posted last week [Marketing](https://gurify.com/jobs/marketing) [Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/toast/jobs/8237220) ## Job description Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand. As a Manager, Managed Marketing, you will lead and coach a team of Marketing Specialists for full‑service marketing delivery). You’ll be accountable for day‑to‑day service execution, consistent quality, and outcomes for restaurants—owning capacity planning, SLAs, coaching, and operational excellence. This role is ideal for a people leader with a marketing background (agency or in‑house) who thrives at building repeatable delivery systems, raising the bar on craft, and partnering cross‑functionally to scale. You are a systems‑minded operator who can translate strategy into clear playbooks and measurable results. You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success, Legal, and Finance. ### A day in the Life* (Responsibilities): - Lead and develop a high‑performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team. - Own service delivery excellence: manage book‑of‑business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs - Execute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi‑channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; drive consistency across Specialists while allowing for restaurant brand nuance. Measure what matters: monitor dashboards and mechanisms for visibility into pipeline, progress, and outcomes (e.g., plan on‑time rate, SLA adherence, campaign send/approval rates, channel performance, attach/expansion signals, and customer satisfaction). - Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards - Partner cross‑functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale - Document learnings and case studies: sharing wins within the pod/team - Help build our UK playbook: London is a new market for us, so you'll help create and refine the playbooks, processes and best practices for the region. ### What you’ll need to thrive* (Requirements): - 6+ years in marketing or marketing services, including 2+ years managing people in a delivery or account‑management context (e.g., agency team lead, or managed services lead). - Demonstrated success running multi‑channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards—and partnering on Paid Ads and SEO/Presence. - Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management. - Strong marketing craft (strategy + execution) and coaching ability—able to uplevel content quality, segmentation, and testing, and communicate the “why” behind plans. - Analytical, data‑driven decision maker—comfortable using KPIs/dashboards to guide the team with defining KPIs, building dashboards, and translating performance into clear next actions for the team. - Exceptional communicator and relationship‑builder across functions :immediate team + adjacent functions (CS, Sales) - Comfort working in evolving environments; bias for systems thinking and continuous improvement. - Nice to have: restaurant, SMB, or martech experience; agency background spanning multiple channels ### AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. ### How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring ### Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast ### People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. ### Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Live in Toast’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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You\u2019ll be accountable for day\u2011to\u2011day service execution, consistent quality, and outcomes for restaurants\u2014owning capacity planning, SLAs, coaching, and operational excellence. This role is ideal for a people leader with a marketing background (agency or in\u2011house) who thrives at building repeatable delivery systems, raising the bar on craft, and partnering cross\u2011functionally to scale.\u003C/p\u003E\u003Cp\u003EYou are a systems\u2011minded operator who can translate strategy into clear playbooks and measurable results. You\u2019ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product Strategy, Sales, Customer Success, Legal, and Finance.\u003C/p\u003E\u003Ch3\u003EA day in the Life* (Responsibilities):\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ELead and develop a high\u2011performing Specialist team: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn service delivery excellence: manage book\u2011of\u2011business assignments and capacity, track service progress and deadlines, and maintain response and delivery SLAs\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExecute against existing playbooks/templates and flag gaps: evolve playbooks, scripts, and templates for kickoff, monthly planning, multi\u2011channel execution (Email/SMS/Social/Offers/Ads), and monthly reporting; drive consistency across Specialists while allowing for restaurant brand nuance. Measure what matters: monitor dashboards and mechanisms for visibility into pipeline, progress, and outcomes (e.g., plan on\u2011time rate, SLA adherence, campaign send/approval rates, channel performance, attach/expansion signals, and customer satisfaction).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHandle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPartner cross\u2011functionally to unlock scale: collaborate with Product and the Product Strategy team to pilot features and chart the path to scale\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDocument learnings and case studies: sharing wins within the pod/team\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHelp build our UK playbook: London is a new market for us, so you\u0026#39;ll help create and refine the playbooks, processes and best practices for the region.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat you\u2019ll need to thrive* (Requirements):\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E6\u002B years in marketing or marketing services, including 2\u002B years managing people in a delivery or account\u2011management context (e.g., agency team lead, or managed services lead).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated success running multi\u2011channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards\u2014and partnering on Paid Ads and SEO/Presence.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProcess\u2011oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong marketing craft (strategy \u002B execution) and coaching ability\u2014able to uplevel content quality, segmentation, and testing, and communicate the \u201Cwhy\u201D behind plans.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAnalytical, data\u2011driven decision maker\u2014comfortable using KPIs/dashboards to guide the team with defining KPIs, building dashboards, and translating performance into clear next actions for the team.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExceptional communicator and relationship\u2011builder across functions :immediate team \u002B adjacent functions (CS, Sales)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EComfort working in evolving environments; bias for systems thinking and continuous improvement.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ENice to have: restaurant, SMB, or martech experience; agency background spanning multiple channels\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EAI at Toast\u003C/h3\u003E\u003Cp\u003EAt Toast, one of our company values is that we\u0026#39;re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it\u2019s a core part of our culture.\u003C/p\u003E\u003Cp\u003EOur Total Rewards Philosophy\u003Cbr /\u003EWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters\u2019 changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.\u003C/p\u003E\u003Ch3\u003EHow Toast Uses AI in its Hiring Process\u003C/h3\u003E\u003Cp\u003EThroughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring\u003C/p\u003E\u003Ch3\u003EOur Approach to Hybrid Working\u003C/h3\u003E\u003Cp\u003EWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast\u003C/p\u003E\u003Ch3\u003EPeople Are the Secret Ingredient in Our Recipe for Success\u003C/h3\u003E\u003Cp\u003EAt Toast, our employees are our secret ingredient\u2014when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work\u2014raising the bar in delivering exceptional experiences for our customers and each other.\u003C/p\u003E\u003Ch3\u003EApply today!\u003C/h3\u003E\u003Cp\u003EToast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.\u003C/p\u003E\u003Cp\u003E------\u003C/p\u003E\u003Cp\u003EFor roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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