# Operations Program Manager - Insurance Specialty

[Evidentid](https://gurify.com/jobs?q=Evidentid) · Atlanta, GA · Posted 3 months ago

[Project Manager](https://gurify.com/jobs/project-manager)

[Apply on the original posting → (opens in a new tab)](https://jobs.lever.co/evidentid/cbd16019-7fb7-47a8-8ecb-c8612c839cc4/apply)

## Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

· Responsible for the quality and efficiency of a team of insurance certificate verification specialists
· Conduct ongoing training for insurance verification specialists
· Create and maintain training and user guide articles on processes and procedures
· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
· Translate insurance requirements into product offerings and recognize gaps
· Be a driving force for product enhancements and efficiencies
· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
· Participate in various company initiatives and projects as requested
· Build and maintain strong internal relationships with different departments within the company (we are a team!)
· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
· Product Management or Project Management experience highly encouraged
· Strong understanding on how to read and interpret Certificates of Insurance
· Experience training and coaching a team of operational specialists to be the best and do their best
· Experience working with customers to understand their needs or help address questions or issues
· Experience in insurtech or procurement technology is a plus
· Enjoy working in a collaborative environment
· Open to feedback
· Comfortable conducting analysis and pulling together regular metrics
· Have a can-do attitude even when you may not know the answer but you will figure it out
· Mutli-tasker extraordinaire
· Open to change on a regular basis (every day is different!)
· Strong written and verbal communication skills
· Not afraid to ask questions
· Skilled at organizing and prioritizing tasks

 We are not looking for:

· Someone to sit on the sidelines
· Likes to work independently
· Enjoys doing the same work everyday
· Closed minded

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

· Responsible for the quality and efficiency of a team of insurance certificate verification specialists
· Conduct ongoing training for insurance verification specialists
· Create and maintain training and user guide articles on processes and procedures
· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
· Translate insurance requirements into product offerings and recognize gaps
· Be a driving force for product enhancements and efficiencies
· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
· Participate in various company initiatives and projects as requested
· Build and maintain strong internal relationships with different departments within the company (we are a team!)
· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
· Product Management or Project Management experience highly encouraged
· Strong understanding on how to read and interpret Certificates of Insurance
· Experience training and coaching a team of operational specialists to be the best and do their best
· Experience working with customers to understand their needs or help address questions or issues
· Experience in insurtech or procurement technology is a plus
· Enjoy working in a collaborative environment
· Open to feedback
· Comfortable conducting analysis and pulling together regular metrics
· Have a can-do attitude even when you may not know the answer but you will figure it out
· Mutli-tasker extraordinaire
· Open to change on a regular basis (every day is different!)
· Strong written and verbal communication skills
· Not afraid to ask questions
· Skilled at organizing and prioritizing tasks

 We are not looking for:

· Someone to sit on the sidelines
· Likes to work independently
· Enjoys doing the same work everyday
· Closed minded

Why Evident?
• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle

**Live in Evidentid’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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Learn more at evidentid.com.\u003C/p\u003E\u003Cp\u003EEvident ID is hiring an Insurance Program Manager to join our Operations Team. 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2\u002B years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Product Management or Project Management experience highly encouraged\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Strong understanding on how to read and interpret Certificates of Insurance\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience training and coaching a team of operational specialists to be the best and do their best\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience working with customers to understand their needs or help address questions or issues\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience in insurtech or procurement technology is a plus\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; 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Not afraid to ask questions\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Skilled at organizing and prioritizing tasks\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E We are not looking for:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Someone to sit on the sidelines\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Likes to work independently\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Enjoys doing the same work everyday\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Closed minded\u003C/p\u003E\u003Cp\u003EEvident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EResponsibilities\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Responsible for the quality and efficiency of a team of insurance certificate verification specialists\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Conduct ongoing training for insurance verification specialists\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Create and maintain training and user guide articles on processes and procedures\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Translate insurance requirements into product offerings and recognize gaps\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Be a driving force for product enhancements and efficiencies\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Participate in various company initiatives and projects as requested\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Build and maintain strong internal relationships with different departments within the company (we are a team!)\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EIf you have the following you might be a good fit!\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; 2\u002B years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Product Management or Project Management experience highly encouraged\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Strong understanding on how to read and interpret Certificates of Insurance\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience training and coaching a team of operational specialists to be the best and do their best\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience working with customers to understand their needs or help address questions or issues\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Experience in insurtech or procurement technology is a plus\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Enjoy working in a collaborative environment\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Open to feedback\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Comfortable conducting analysis and pulling together regular metrics\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Have a can-do attitude even when you may not know the answer but you will figure it out\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Mutli-tasker extraordinaire\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Open to change on a regular basis (every day is different!)\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Strong written and verbal communication skills\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Not afraid to ask questions\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Skilled at organizing and prioritizing tasks\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E We are not looking for:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Someone to sit on the sidelines\u0026#160;\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Likes to work independently\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Enjoys doing the same work everyday\u003Cbr /\u003E\u0026#183;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160;\u0026#160; Closed minded\u003C/p\u003E\u003Cp\u003EWhy Evident?\u003Cbr /\u003E\u2022 Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!\u003Cbr /\u003E\u2022 Competitive pay package, including base pay and stock options\u003Cbr /\u003E\u2022 Full medical, dental, vision benefits and 401K\u003Cbr /\u003E\u2022 Unlimited PTO\u003Cbr /\u003E\u2022 Paid parental leave to support you and your family \u003Cbr /\u003E\u2022 Home internet stipend, virtual events, \u0026amp; more!\u003Cbr /\u003E\u2022 Recently named one of Atlanta\u0026#39;s Coolest Companies \u0026amp; 50 on Fire by Atlanta Inno\u003Cbr /\u003E\u2022 Recently named one of the Top 10 Fastest Growing Companies in Atlanta \u0026amp; one of the Best Places to Work in Atlanta by Atlanta Business Chronicle\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"operations-program-manager-insurance-specialty-at-evidentid-db2f6d20b52f"},"url":"https://gurify.com/job/operations-program-manager-insurance-specialty-at-evidentid-db2f6d20b52f","datePosted":"2026-05-09","validThrough":"2026-09-24T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Evidentid","sameAs":"https://jobs.lever.co/evidentid"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Atlanta"}}}
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