Payments Operations Analyst

Job Title: Payments Operations Specialist
Company Name: Global-e
Location: Israel, Petah Tikva

Job Type: Hybrid

Full Description:
We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.

Responsibilities:
* Support daily operations of payment products, ensuring smooth functionality and optimal performance.
* Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
* Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
* Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes.
* Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
* Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability.
* Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication.
* Contribute to process improvements and automation initiatives to enhance efficiency.

Requirements:
* At least 2+ years of hands-on experience in payment flows and payment operations (mandatory).
* Bachelor’s degree in Industrial Engineering, Business Administration, Economics, or a related field.
* Strong experience with SQL and Excel.
* Familiarity with payment gateways, APIs, and integration flows.
* Experience with BI tools (e.g., QlikSense) – advantage.
* Strong analytical and problem-solving skills with high attention to detail.
* Ability to work independently and manage multiple tasks in a dynamic environment.
* Excellent verbal and written communication skills.