# Product Launch Manager

[Babelstreet](https://gurify.com/jobs?q=Babelstreet) · Reston, United States · Posted 4 weeks ago

[Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/babelstreet/jobs/8079076)

## Job description

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. The actionable insights we deliver safeguard lives and protect critical assets around the world. Babel Street is headquartered in Reston, Virginia, with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www.babelstreet.com.

### Position Summary

The Product Launch Manager owns the end-to-end release management process, ensuring that product releases are high quality, well-coordinated, and effectively communicated across the organization. This role serves as the operational bridge between Engineering, QA, Product, Marketing, Sales, Customer Experience, and Leadership to ensure each release is delivered successfully, adopted effectively, and aligned with business objectives.

The Product Launch Manager drives release readiness, release quality, customer communication, product adoption metrics, executive reporting, and cross-functional coordination to maximize the impact of every release.

### Key Responsibilities

### Release Planning & Coordination

- Own the release calendar and orchestrate all major product releases.

- Coordinate readiness activities across Product, Engineering, QA, Marketing, Sales, Customer Experience, Support, Documentation, and Security.

- Maintain release checklists, dependencies, milestones, approvals, and go/no-go decision processes.

- Facilitate release readiness reviews and stakeholder alignment meetings.

- Ensure accountability for completion of all release-related deliverables and signoffs.

### Quality & Release Assurance

- Partner closely with QA leadership to establish release quality standards and release acceptance criteria.

- Monitor testing progress, defect trends, regression results, and release risk assessments.

- Coordinate release validation activities and ensure production readiness.

- Drive post-release reviews and continuous improvement initiatives.

- Track and report release quality metrics and operational health indicators.

### Go-to-Market & Release Communications

- Partner with Marketing to develop release themes, launch narratives, and release messaging.

- Coordinate release notes, feature announcements, customer communications, and launch materials.

- Ensure consistent messaging across marketing campaigns, product communications, and customer-facing teams.

- Support customer adoption initiatives and feature awareness campaigns. Sales & Customer Readiness

- Lead release readiness programs for Sales, Customer Experience, and Support organizations.

- Coordinate training, enablement materials, FAQs, playbooks, demonstrations, and release briefings.

- Track readiness tasks and ensure customer-facing teams are prepared prior to launch.

- Serve as a central point of coordination for release-related stakeholder communications.

### Product Operations & Analytics ·

- Create and maintain product adoption dashboards and reporting within Pendo and related analytics platforms. ·

- Develop metrics that measure feature usage, customer adoption, engagement trends, and release success.

- Partner with Product leadership to establish KPIs and adoption targets.

- Provide ongoing insights and recommendations to improve product utilization and customer value realization.

### Executive Reporting & Business Operations

- Support Product leadership in Quarterly Business Reviews (QBRs), board materials, and executive presentations.

- Develop release performance summaries, adoption reporting, and customer impact analyses.

- Assist with product-level P&L reporting, cost attribution analysis, and business performance reviews.

- Consolidate operational, financial, and adoption data into executive-ready reporting packages.

### Process Improvement

- Establish scalable release management processes, governance standards, and operating procedures.

- Identify opportunities to automate release readiness tracking and reporting.

- Continuously improve cross-functional coordination, transparency, and release predictability.

### Qualifications

### Required

- 5+ years of experience in Launch Management, Product Operations, Program Management, or a related role.

- Experience coordinating complex software releases across multiple teams.

- Strong understanding of Agile software development and quality assurance practices.

- Experience working directly with Product Management, Engineering, QA, Marketing, Sales, and Customer Success teams.

- Strong analytical and reporting capabilities.

### Preferred

- Experience with Pendo, Jira, Confluence, Rally, Faros, or similar product operations platforms.

- Experience creating executive-level dashboards, QBRs, and business reviews.

- Familiarity with SaaS business models, product metrics, and P&L concepts.

- Excellent communication and stakeholder management skills.

### Measures of Success

- Predictable, on-time releases with clear stakeholder alignment.

- Release quality and production stability metrics.

- Completion of release readiness activities before launch.

- Product adoption and feature utilization growth.

- Executive satisfaction with QBR and reporting deliverables.

- Increased transparency and accountability across the release process.

### Benefits at Babel Street (just to name a few...)

- Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!

- Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.

- Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.

- Holidays: Babel Street provides employees with 12 paid Federal Holidays

- Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Babel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. In addition, Babel Street's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.

### Range for this position based on qualifications and experience

$115,000—$130,000 USD

**Live in Babelstreet’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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Babel Street is headquartered in Reston, Virginia, with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www.babelstreet.com.\u003C/p\u003E\u003Ch3\u003EPosition Summary\u003C/h3\u003E\u003Cp\u003EThe Product Launch Manager owns the end-to-end release management process, ensuring that product releases are high quality, well-coordinated, and effectively communicated across the organization. This role serves as the operational bridge between Engineering, QA, Product, Marketing, Sales, Customer Experience, and Leadership to ensure each release is delivered successfully, adopted effectively, and aligned with business objectives.\u003C/p\u003E\u003Cp\u003EThe Product Launch Manager drives release readiness, release quality, customer communication, product adoption metrics, executive reporting, and cross-functional coordination to maximize the impact of every release.\u003C/p\u003E\u003Ch3\u003EKey Responsibilities\u003C/h3\u003E\u003Ch3\u003ERelease Planning \u0026amp; Coordination\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EOwn the release calendar and orchestrate all major product releases.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate readiness activities across Product, Engineering, QA, Marketing, Sales, Customer Experience, Support, Documentation, and Security.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMaintain release checklists, dependencies, milestones, approvals, and go/no-go decision processes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFacilitate release readiness reviews and stakeholder alignment meetings.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnsure accountability for completion of all release-related deliverables and signoffs.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EQuality \u0026amp; Release Assurance\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPartner closely with QA leadership to establish release quality standards and release acceptance criteria.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMonitor testing progress, defect trends, regression results, and release risk assessments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate release validation activities and ensure production readiness.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDrive post-release reviews and continuous improvement initiatives.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETrack and report release quality metrics and operational health indicators.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EGo-to-Market \u0026amp; Release Communications\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPartner with Marketing to develop release themes, launch narratives, and release messaging.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate release notes, feature announcements, customer communications, and launch materials.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnsure consistent messaging across marketing campaigns, product communications, and customer-facing teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport customer adoption initiatives and feature awareness campaigns. Sales \u0026amp; Customer Readiness\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead release readiness programs for Sales, Customer Experience, and Support organizations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate training, enablement materials, FAQs, playbooks, demonstrations, and release briefings.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETrack readiness tasks and ensure customer-facing teams are prepared prior to launch.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EServe as a central point of coordination for release-related stakeholder communications.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EProduct Operations \u0026amp; Analytics \u0026#183;\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ECreate and maintain product adoption dashboards and reporting within Pendo and related analytics platforms. \u0026#183;\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDevelop metrics that measure feature usage, customer adoption, engagement trends, and release success.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPartner with Product leadership to establish KPIs and adoption targets.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProvide ongoing insights and recommendations to improve product utilization and customer value realization.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EExecutive Reporting \u0026amp; Business Operations\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ESupport Product leadership in Quarterly Business Reviews (QBRs), board materials, and executive presentations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDevelop release performance summaries, adoption reporting, and customer impact analyses.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAssist with product-level P\u0026amp;L reporting, cost attribution analysis, and business performance reviews.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EConsolidate operational, financial, and adoption data into executive-ready reporting packages.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EProcess Improvement\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EEstablish scalable release management processes, governance standards, and operating procedures.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIdentify opportunities to automate release readiness tracking and reporting.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EContinuously improve cross-functional coordination, transparency, and release predictability.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EQualifications\u003C/h3\u003E\u003Ch3\u003ERequired\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E5\u002B years of experience in Launch Management, Product Operations, Program Management, or a related role.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience coordinating complex software releases across multiple teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong understanding of Agile software development and quality assurance practices.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working directly with Product Management, Engineering, QA, Marketing, Sales, and Customer Success teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong analytical and reporting capabilities.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EPreferred\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience with Pendo, Jira, Confluence, Rally, Faros, or similar product operations platforms.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience creating executive-level dashboards, QBRs, and business reviews.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with SaaS business models, product metrics, and P\u0026amp;L concepts.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent communication and stakeholder management skills.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EMeasures of Success\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPredictable, on-time releases with clear stakeholder alignment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ERelease quality and production stability metrics.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECompletion of release readiness activities before launch.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProduct adoption and feature utilization growth.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExecutive satisfaction with QBR and reporting deliverables.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIncreased transparency and accountability across the release process.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EBenefits at Babel Street (just to name a few...)\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EHealth Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life \u0026amp; Disability insurances \u2013 for you and your family!\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ERetirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUnlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHolidays: Babel Street provides employees with 12 paid Federal Holidays\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EBabel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co\u2010worker, Pay Transparency Nondiscrimination. In addition, Babel Street\u0026#39;s policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.\u003C/p\u003E\u003Ch3\u003ERange for this position based on qualifications and experience\u003C/h3\u003E\u003Cp\u003E$115,000\u2014$130,000 USD\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"product-launch-manager-at-babelstreet-2f7255a6d1b4"},"url":"https://gurify.com/job/product-launch-manager-at-babelstreet-2f7255a6d1b4","datePosted":"2026-07-29","validThrough":"2026-10-13T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Babelstreet","sameAs":"https://job-boards.greenhouse.io/babelstreet"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Reston"}}}
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