# Redline at Pico [Picoquantitativetrading](https://gurify.com/jobs?q=Picoquantitativetrading) · London · Posted 4 months ago [Product Manager](https://gurify.com/jobs/product-manager) [Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/picoquantitativetrading/jobs/4681574006) ## Job description Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Pico (including Redline Trading Solutions) fuels the global capital markets community by providing exceptional market data services and ultra-low latency trading technology. Redline delivers market data and order execution solutions that solve demanding latency and throughput challenges across equities, options, futures, rates, and FX—helping clients keep their trading platforms at the leading edge of performance. Job Title: Product Manager Department: Redline Product Management ### Role Overview: - This role is a hands-on people manager and cross-functional leader for the Redline Product Management team, operating as a true player/coach. The Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management. The role will also directly own and execute a portion of the team’s highest-impact work (e.g., key customer accounts/escalations, strategic deals/POCs, and priority product initiatives). The Manager is accountable for translating customer needs into a clear product direction, enabling successful revenue outcomes through field-facing technical support, and ensuring customer success and adoption of the products post-sale. The role requires strong technical depth, commercial judgment, and the ability to build scalable processes across the product lifecycle and customer lifecycle. Role at a glance – this role will focus on 50% Technical Account Management & Customer Success, 30% Sales Engineering, and 20% Product Management & People Leadership. ### Key Responsibilities: - ### People Leadership & Team Operations - Manage, coach, and develop a team spanning Product Management, Sales Engineering, and Technical Account Management; set clear goals, expectations, and growth plans. - Player/coach:Lead by example by directly owning high-impact discovery/requirements, strategic pre-sales engagements, and key customer accounts or escalations to unblock delivery. - Establish regular customer health reviews and pipeline reviews with the team. ### Technical Account Management (TAM) & Customer Success - Own the post-sales technical relationship for a portfolio of Redline customers, acting as a trusted advisor; run regular touchpoints (weekly/bi-weekly and QBRs) to track objectives, adoption, and upcoming needs. - Provide front-line technical guidance and escalation management: best practices, configuration, performance tuning, troubleshooting, and coordination of fixes. - Coordinate across Engineering/Production Services to resolve incidents; ensure timely communications, workarounds, and root-cause follow-up. - Build feedback loops between customer learnings and engineering execution (bugs, feature requests, performance issues, exchange-driven changes). ### Sales Engineering & Pre-Sales Enablement - Serve as senior technical partner to Sales: qualify opportunities, shape solution scope, and reduce technical risk. - Lead customer discovery and architecture workshops; translate business needs into technical designs, and implementation plans (including sizing/performance guidance). - Own and execute POCs/evaluations: define success criteria, coordinate resources, troubleshoot issues, and document outcomes. - Understand and explain Redline products and APIs (C/Java and related tooling) to technical audiences ### Product Management Responsibilities - Develop deep expertise across Redline products and how they fit into customers’ trading workflows. - Translate customer and market inputs into clear requirements and maintain a prioritized backlog in partnership with Engineering (roadmap, defects, performance). ### Education, Skills & Experience: - ### Required Qualifications - Experience leading or mentoring technical, customer-facing teams; demonstrated ability to set priorities and deliver through others. - Strong knowledge of low-latency trading technology and/or market data and execution systems; comfort discussing architecture, performance, and operational considerations. - Ability to translate between business needs and technical implementation: requirements definition, solution design, and stakeholder communication. - Customer-first mindset with proven ability to build trusted relationships and manage escalations professionally. - Proficiency with common productivity and collaboration tools (Microsoft Office; documentation and tracking tools such as JIRA/Confluence; CRM such as Salesforce is helpful). - Programming proficiency in C/C++ and/or Java; familiarity with Linux and performance tuning; scripting (Python/shell). ### Preferred Qualifications - Understanding of networking concepts and protocols (TCP/UDP, multicast, latency sources, packet capture/analysis). - Bachelor’s degree in computer science, Engineering, or equivalent relevant experience. ### Working Arrangements This is a hybrid-based position in locations where Pico has a local office. Travel may be required from time to time but is not expected to be regular or frequent. Given global customer coverage, the role holder may occasionally need to support early/late calls across regions. ### IMPORTANT DATA PRIVACY INFORMATION: This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD. For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here. ### Be a part of Pico Family Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. **Live in Picoquantitativetrading’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.\u003C/p\u003E\u003Cp\u003EPico (including Redline Trading Solutions) fuels the global capital markets community by providing exceptional market data services and ultra-low latency trading technology.\u003C/p\u003E\u003Cp\u003ERedline delivers market data and order execution solutions that solve demanding latency and throughput challenges across equities, options, futures, rates, and FX\u2014helping clients keep their trading platforms at the leading edge of performance.\u003C/p\u003E\u003Cp\u003EJob Title: Product Manager\u003Cbr /\u003EDepartment: Redline Product Management\u003C/p\u003E\u003Ch3\u003ERole Overview: -\u003C/h3\u003E\u003Cp\u003EThis role is a hands-on people manager and cross-functional leader for the Redline Product Management team, operating as a true player/coach.\u003Cbr /\u003EThe Manager will oversee a team of three practitioners spanning Technical Account Management (TAM), Sales Engineering, and Product Management.\u003Cbr /\u003EThe role will also directly own and execute a portion of the team\u2019s highest-impact work (e.g., key customer accounts/escalations, strategic deals/POCs, and priority product initiatives).\u003Cbr /\u003EThe Manager is accountable for translating customer needs into a clear product direction, enabling successful revenue outcomes through field-facing technical support, and ensuring customer success and adoption of the products post-sale.\u003Cbr /\u003EThe role requires strong technical depth, commercial judgment, and the ability to build scalable processes across the product lifecycle and customer lifecycle.\u003C/p\u003E\u003Cp\u003ERole at a glance \u2013 this role will focus on 50% Technical Account Management \u0026amp; Customer Success, 30% Sales Engineering, and 20% Product Management \u0026amp; People Leadership.\u003C/p\u003E\u003Ch3\u003EKey Responsibilities: -\u003C/h3\u003E\u003Ch3\u003EPeople Leadership \u0026amp; Team Operations\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EManage, coach, and develop a team spanning Product Management, Sales Engineering, and Technical Account Management; set clear goals, expectations, and growth plans.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPlayer/coach:Lead by example by directly owning high-impact discovery/requirements, strategic pre-sales engagements, and key customer accounts or escalations to unblock delivery.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEstablish regular customer health reviews and pipeline reviews with the team.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ETechnical Account Management (TAM) \u0026amp; Customer Success\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EOwn the post-sales technical relationship for a portfolio of Redline customers, acting as a trusted advisor; run regular touchpoints (weekly/bi-weekly and QBRs) to track objectives, adoption, and upcoming needs.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProvide front-line technical guidance and escalation management: best practices, configuration, performance tuning, troubleshooting, and coordination of fixes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinate across Engineering/Production Services to resolve incidents; ensure timely communications, workarounds, and root-cause follow-up.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBuild feedback loops between customer learnings and engineering execution (bugs, feature requests, performance issues, exchange-driven changes).\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ESales Engineering \u0026amp; Pre-Sales Enablement\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EServe as senior technical partner to Sales: qualify opportunities, shape solution scope, and reduce technical risk.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead customer discovery and architecture workshops; translate business needs into technical designs, and implementation plans (including sizing/performance guidance).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn and execute POCs/evaluations: define success criteria, coordinate resources, troubleshoot issues, and document outcomes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUnderstand and explain Redline products and APIs (C/Java and related tooling) to technical audiences\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EProduct Management Responsibilities\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EDevelop deep expertise across Redline products and how they fit into customers\u2019 trading workflows.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETranslate customer and market inputs into clear requirements and maintain a prioritized backlog in partnership with Engineering (roadmap, defects, performance).\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EEducation, Skills \u0026amp; Experience: -\u003C/h3\u003E\u003Ch3\u003ERequired Qualifications\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience leading or mentoring technical, customer-facing teams; demonstrated ability to set priorities and deliver through others.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong knowledge of low-latency trading technology and/or market data and execution systems; comfort discussing architecture, performance, and operational considerations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to translate between business needs and technical implementation: requirements definition, solution design, and stakeholder communication.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECustomer-first mindset with proven ability to build trusted relationships and manage escalations professionally.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProficiency with common productivity and collaboration tools (Microsoft Office; documentation and tracking tools such as JIRA/Confluence; CRM such as Salesforce is helpful).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProgramming proficiency in C/C\u002B\u002B and/or Java; familiarity with Linux and performance tuning; scripting (Python/shell).\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EPreferred Qualifications\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EUnderstanding of networking concepts and protocols (TCP/UDP, multicast, latency sources, packet capture/analysis).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u2019s degree in computer science, Engineering, or equivalent relevant experience.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWorking Arrangements\u003C/h3\u003E\u003Cp\u003EThis is a hybrid-based position in locations where Pico has a local office. Travel may be required from time to time but is not expected to be regular or frequent. Given global customer coverage, the role holder may occasionally need to support early/late calls across regions.\u003C/p\u003E\u003Ch3\u003EIMPORTANT DATA PRIVACY INFORMATION:\u003C/h3\u003E\u003Cp\u003EThis position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD.\u003C/p\u003E\u003Cp\u003EFor further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.\u003C/p\u003E\u003Ch3\u003EBe a part of Pico Family\u003C/h3\u003E\u003Cp\u003EPico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate\u0026#39;s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. 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