# Senior Analyst, Tier 2 in Bangalore, India [Kaseya](https://gurify.com/jobs?q=Kaseya) · Bangalore, India · Posted 2 days ago Senior [Apply on the original posting → (opens in a new tab)](https://job-boards.greenhouse.io/kaseya/jobs/6208508004) ## Job description ### About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. ### Position Summary: Kaseya is seeking an Experienced IT Support Technician to serve as an escalation point, resolving technical issues that go beyond first-line troubleshooting. This role requires strong working knowledge of the Microsoft technology stack — including Windows, Microsoft 365, Active Directory, and Entra ID (Azure AD) and the ability to diagnose and resolve hardware, software, and network issues with minimal supervision. The ideal candidate is a clear communicator while also maintaining and improving the systems that keep the organization running. ### Key Responsibilities: - Serve as the primary escalation point for tickets referred from Level 1 support, diagnosing and resolving complex hardware, software, and connectivity issues. - Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune device management. - Manage user accounts, groups, and permissions in Active Directory and Microsoft Entra ID (Azure AD), including provisioning, deprovisioning, and access troubleshooting. - Image, configure, deploy, and maintain Windows desktops, laptops, and mobile devices in accordance with company standards. - Apply patches, security updates, and endpoint protection policies; monitor systems for compliance and remediate vulnerabilities. - Troubleshoot network connectivity issues, including Wi-Fi, VPN, and local network/printer problems, escalating to Level 3 or network engineering as needed. - Use PowerShell and Microsoft admin centers to automate routine administrative tasks and streamline support workflows. - Document troubleshooting steps, resolutions, and standard operating procedures in the knowledge base to support Level 1 staff and reduce repeat tickets. - Assist with employee onboarding/offboarding, including account setup, hardware provisioning, and software licensing. - Support Microsoft Teams Rooms, conferencing equipment, and other collaboration technology in remote office locations. - Participate in IT projects such as system migrations, software rollouts, and infrastructure upgrades. - Maintain accurate asset inventory and licensing records for hardware and Microsoft software subscriptions. ### Required Qualifications: - 8 years of experience in technical support, with demonstrated Level 3 / escalation-tier responsibilities. - Proficiency with the Microsoft 365 admin center, Exchange Online, SharePoint, OneDrive, and Microsoft Teams. - Working knowledge of Active Directory and Microsoft Entra ID (Azure AD), including group policy and user/access management. - Familiarity with Microsoft Intune or another MDM/endpoint management platform. - Basic scripting ability with PowerShell for administrative and troubleshooting tasks. - Solid understanding of TCP/IP networking fundamentals, DNS, DHCP, and VPN concepts. - Strong Windows 10/11 administration and troubleshooting skills. - Strong problem-solving skills and the ability to prioritize and manage multiple tickets under time pressure. - Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users. - Experience supporting Microsoft Azure or hybrid cloud environments. - Exposure to backup/disaster recovery tools and basic cybersecurity best practices. - Willingness to support U.S. business hours and work rotational shifts as needed. ### Required Certification: - Microsoft certifications such as MS-900 (Microsoft 365 Fundamentals), MD-102 (Endpoint Administrator), or AZ-900 (Azure Fundamentals). - CompTIA A+ and/or Network+ certification. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. **Live in Kaseya’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\u003C/p\u003E\u003Cp\u003EBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\u003C/p\u003E\u003Cp\u003EFounded in 2000, Kaseya was built by builders - and we\u0026#39;re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. 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This role requires strong working knowledge of the Microsoft technology stack \u2014 including Windows, Microsoft 365, Active Directory, and Entra ID (Azure AD) and the ability to diagnose and resolve hardware, software, and network issues with minimal supervision. The ideal candidate is a clear communicator while also maintaining and improving the systems that keep the organization running.\u003C/p\u003E\u003Ch3\u003EKey Responsibilities:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EServe as the primary escalation point for tickets referred from Level 1 support, diagnosing and resolving complex hardware, software, and connectivity issues.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAdminister and support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune device management.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EManage user accounts, groups, and permissions in Active Directory and Microsoft Entra ID (Azure AD), including provisioning, deprovisioning, and access troubleshooting.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EImage, configure, deploy, and maintain Windows desktops, laptops, and mobile devices in accordance with company standards.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EApply patches, security updates, and endpoint protection policies; monitor systems for compliance and remediate vulnerabilities.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETroubleshoot network connectivity issues, including Wi-Fi, VPN, and local network/printer problems, escalating to Level 3 or network engineering as needed.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUse PowerShell and Microsoft admin centers to automate routine administrative tasks and streamline support workflows.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDocument troubleshooting steps, resolutions, and standard operating procedures in the knowledge base to support Level 1 staff and reduce repeat tickets.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAssist with employee onboarding/offboarding, including account setup, hardware provisioning, and software licensing.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport Microsoft Teams Rooms, conferencing equipment, and other collaboration technology in remote office locations.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EParticipate in IT projects such as system migrations, software rollouts, and infrastructure upgrades.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMaintain accurate asset inventory and licensing records for hardware and Microsoft software subscriptions.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequired Qualifications:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E8 years of experience in technical support, with demonstrated Level 3 / escalation-tier responsibilities.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProficiency with the Microsoft 365 admin center, Exchange Online, SharePoint, OneDrive, and Microsoft Teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWorking knowledge of Active Directory and Microsoft Entra ID (Azure AD), including group policy and user/access management.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with Microsoft Intune or another MDM/endpoint management platform.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic scripting ability with PowerShell for administrative and troubleshooting tasks.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESolid understanding of TCP/IP networking fundamentals, DNS, DHCP, and VPN concepts.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong Windows 10/11 administration and troubleshooting skills.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong problem-solving skills and the ability to prioritize and manage multiple tickets under time pressure.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience supporting Microsoft Azure or hybrid cloud environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExposure to backup/disaster recovery tools and basic cybersecurity best practices.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWillingness to support U.S. business hours and work rotational shifts as needed.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequired Certification:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EMicrosoft certifications such as MS-900 (Microsoft 365 Fundamentals), MD-102 (Endpoint Administrator), or AZ-900 (Azure Fundamentals).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECompTIA A\u002B and/or Network\u002B certification.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAdditional information\u003Cbr /\u003EKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"senior-analyst-tier-2-in-bangalore-india-at-kaseya-6ab82d716a76"},"url":"https://gurify.com/job/senior-analyst-tier-2-in-bangalore-india-at-kaseya-6ab82d716a76","datePosted":"2026-10-08","validThrough":"2026-11-24T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Kaseya","sameAs":"https://job-boards.greenhouse.io/kaseya"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IN","addressLocality":"Bangalore"}}} ``` ```json {"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"India","item":"https://gurify.com/jobs/india"},{"@type":"ListItem","position":3,"name":"Senior Analyst, Tier 2 in Bangalore, India","item":"https://gurify.com/job/senior-analyst-tier-2-in-bangalore-india-at-kaseya-6ab82d716a76"}]} ```