# Senior Technical Support Engineer

[Zeronetworks](https://gurify.com/jobs?q=Zeronetworks) · Ramat Gan, Israel · Posted yesterday

Senior

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/zeronetworks/39.00F/senior-technical-support-engineer/4A.47A)

## Job description

Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.

The workweek is Monday through Friday, aligned with global support needs.

### Responsibilities

- Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.

- Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.

- Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.

- Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.

- Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.

- Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

### Requirements

- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

- 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.

- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.

- Strong customer-facing experience, with the ability to build trusted relationships manage technical issues, and communicate effectively with customers throughout the support process.

- Excellent problem-solving and communication skills.

- Fluent English (C1 or above).

- Willingness to learn and adapt in a fast-paced environment.

- Strong understanding of network security skills and the ability to work independently and as part of a team, preferably previous experience in cybersecurity industry.

- Commitment to innovation, integrity, and excellence.

**Live in Zeronetworks’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- UP [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-upwind-1e5908c5aee0) Upwind · Ramat Gan, Israel · 5 days ago
- NO [Technical Support Engineer – Night Shifts (Student )](https://gurify.com/job/technical-support-engineer-night-shifts-student-at-novidea-c49e06da87c9) Novidea · Israel · 2 days ago
- KA [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-kaltura-db6ba2d7d180) Kaltura · Bnei Brak, Israel · 3 weeks ago
- QU [Technical Support Engineer-Team lead](https://gurify.com/job/technical-support-engineer-team-lead-at-quicklizard-da5276a59274) Quicklizard · Petah Tikva, Israel · 3 weeks ago
- AQ [IT Support Engineer](https://gurify.com/job/it-support-engineer-at-aquasec-ed5023243078) Aquasec · Ramat Gan, Israel · last week
- PL [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-plainid-2617b51c6cd7) Plainid · Tel Aviv-Yafo, Israel · 2 months ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Senior Technical Support Engineer","description":"\u003Cp\u003EZero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.\u003C/p\u003E\u003Cp\u003EThe workweek is Monday through Friday, aligned with global support needs.\u003C/p\u003E\u003Ch3\u003EResponsibilities\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EProblem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECollaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGrowth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EQuality Focus: Uphold high standards of service, striving for excellence in every customer interaction.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETransparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPerseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u2019s degree in Computer Science, Information Technology, or related field (or equivalent experience).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E5\u002B years of relevant work experience (Network/Security/SaaS Support) - Must.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong customer-facing experience, with the ability to build trusted relationships manage technical issues, and communicate effectively with customers throughout the support process.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent problem-solving and communication skills.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFluent English (C1 or above).\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWillingness to learn and adapt in a fast-paced environment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong understanding of network security skills and the ability to work independently and as part of a team, preferably previous experience in cybersecurity industry.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECommitment to innovation, integrity, and excellence.\u003C/li\u003E\u003C/ul\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"senior-technical-support-engineer-at-zeronetworks-97e249d3ad71"},"url":"https://gurify.com/job/senior-technical-support-engineer-at-zeronetworks-97e249d3ad71","datePosted":"2026-11-02","validThrough":"2026-12-18T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Zeronetworks","sameAs":"https://www.comeet.com/jobs/zeronetworks"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Ramat Gan"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"Senior Technical Support Engineer","item":"https://gurify.com/job/senior-technical-support-engineer-at-zeronetworks-97e249d3ad71"}]}
```