# SMB Onboarding Manager

[Connecteam](https://gurify.com/jobs?q=Connecteam) · Florida, United States · Posted 3 days ago

[Apply on the original posting → (opens in a new tab)](https://boards.greenhouse.io/connecteam/jobs/6134181004)

## Job description

### Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

### About the Role:

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

### Key Responsibilities

- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation

- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs

- Guiding customers to quick wins that showcase the platform’s value and increase adoption

- Ensuring customers establish strong usage habits that drive retention and satisfaction

- Identifying at-risk clients early and creating proactive strategies to mitigate churn.

### Experience & Skills

- 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST

- Experience working with SMB clients - strong advantage

- Strong presentation and training skills

- Tech-savvy with the ability to quickly learn and explain software solutions

- High level of organization and ability to manage multiple onboarding projects simultaneously.

- A team player who thrives in a dynamic, fast-paced startup environment

- Positive attitude, empathy, and high energy!

### Salary range: 70K-90K

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

### #LI-Remote

### Joining Connecteam Is The Smart Move:

- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.

- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.

- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.

- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!

- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

### Together we will shape the future of work!

Our privacy policy

**Live in Connecteam’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- CO [SMB Onboarding Manager](https://gurify.com/job/smb-onboarding-manager-at-connecteam-40342f17bd57) Connecteam · South Carolina, United States · 3 days ago
- CO [Expansion Manager SMB](https://gurify.com/job/expansion-manager-smb-at-connecteam-e366f89524c9) Connecteam · Texas, United States · 7 weeks ago
- JI [Technical Delivery Project Manager](https://gurify.com/job/technical-delivery-project-manager-at-jifiti-0e4fea77b6fc) Jifiti · Modiin-Maccabim-Reut, Center District, IL · 2 days ago
- SI [Principal Product Manager Lead](https://gurify.com/job/principal-product-manager-lead-at-singlestore-25021df7db00) Singlestore · United States · yesterday
- ZE [AI Agent Security | Technical Customer Success Manager](https://gurify.com/job/ai-agent-security-technical-customer-success-manager-at-zenity-4f27dbf7e23f) Zenity · San Francisco, CA · 2 days ago
- FU [Regional Sales Manager (Nationwide – Future Openings)](https://gurify.com/job/regional-sales-manager-nationwide-future-openings-at-fullpath-721268038524) Fullpath · Teaneck, NJ · last week

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"SMB Onboarding Manager","description":"\u003Ch3\u003EWho Connecteam is:\u003C/h3\u003E\u003Cp\u003EConnecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.\u003C/p\u003E\u003Cp\u003EWe built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn\u2019t happen behind a desk, and doesn\u2019t have time for messy spreadsheets, scattered group chats, or tools that don\u2019t talk to each other.\u003C/p\u003E\u003Cp\u003EConnecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.\u003C/p\u003E\u003Cp\u003EBacked by $220M\u002B from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.\u003C/p\u003E\u003Ch3\u003EAbout the Role:\u003C/h3\u003E\u003Cp\u003EAs Connecteam\u2019s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You\u2019ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam\u2019s solution, driving measurable value and setting the foundation for long-term success.\u003C/p\u003E\u003Ch3\u003EKey Responsibilities\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EManaging the end-to-end onboarding process for SMB customers, from kick-off call to activation\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDelivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGuiding customers to quick wins that showcase the platform\u2019s value and increase adoption\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnsuring customers establish strong usage habits that drive retention and satisfaction\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIdentifying at-risk clients early and creating proactive strategies to mitigate churn.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EExperience \u0026amp; Skills\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E2\u002B years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working with SMB clients - strong advantage\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong presentation and training skills\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETech-savvy with the ability to quickly learn and explain software solutions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHigh level of organization and ability to manage multiple onboarding projects simultaneously.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA team player who thrives in a dynamic, fast-paced startup environment\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPositive attitude, empathy, and high energy!\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ESalary range: 70K-90K\u003C/h3\u003E\u003Cp\u003EWe are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.\u003C/p\u003E\u003Ch3\u003E#LI-Remote\u003C/h3\u003E\u003Ch3\u003EJoining Connecteam Is The Smart Move:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EWe build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWe make an impact on our customer\u2019s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWe get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWe have fun! From weekly happy hours to holiday parties, we always enjoy each other\u2019s company (and good food, of course). Connecteam is like one big, happy family!\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEveryone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ETogether we will shape the future of work!\u003C/h3\u003E\u003Cp\u003EOur privacy policy\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"smb-onboarding-manager-at-connecteam-6816b8e0158b"},"url":"https://gurify.com/job/smb-onboarding-manager-at-connecteam-6816b8e0158b","datePosted":"2026-08-04","validThrough":"2026-09-21T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Connecteam","sameAs":"https://boards.greenhouse.io/connecteam"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Florida"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"SMB Onboarding Manager","item":"https://gurify.com/job/smb-onboarding-manager-at-connecteam-6816b8e0158b"}]}
```