# Support Specialist [Lightspeedhq](https://gurify.com/jobs?q=Lightspeedhq) · Tbilisi · Posted yesterday [Apply on the original posting → (opens in a new tab)](https://jobs.ashbyhq.com/lightspeedhq/7277a162-4a43-4ca0-a42a-1409fd2bb504) ## Job description ### Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. ### WHAT YOU’LL BE DOING: - Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM - Flexibility on working days and shifts (weekends included) - Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. - Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution - Work within our customer support platforms to document, track and resolve interactions - Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member - Advocate and promote improvements to our products and services - Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) ### What you’ll be bringing to the team: - Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience - Excellent verbal and written communication skills in English - Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows ### Even better if you have, but not necessary: - Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms - Experience or knowledge of the Hospitality industry - Experience supporting a SaaS product - Experience supporting an iOS application - Computer networking experience or interest ### Even better if you have, but not necessary - Passion in technology; - Working knowledge of Mac OS and basic knowledge of HTML/CSS; - Hospitality experience; - German, Dutch or French written and verbal communication skills; We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English. ### What’s in it for you: - Lightspeed equity scheme (we are all owners) - Health & Wellness Credit - expense up to 1300GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health - Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform - A medical insurance plan that covers dental care - Support to talk with external Russian speaking psychologists (up to 7 sessions/year) - People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year - Variety of resources. We provide Apple MacBooks Pro for work. In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. ### WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/. **Live in Lightspeedhq’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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Thanks for stopping by \u0026#128075;\u003C/h3\u003E\u003Cp\u003EAre you actively looking for a new opportunity? Or just checking the market? Well\u2026 you might just be in the right place!\u003C/p\u003E\u003Cp\u003EAs part of Lightspeed\u2019s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.\u003C/p\u003E\u003Cp\u003EWorking closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.\u003C/p\u003E\u003Ch3\u003EWHAT YOU\u2019LL BE DOING:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EWorking with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFlexibility on working days and shifts (weekends included)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHave enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed\u0026#39;s Gold Class standard for support via phone, chat and email.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUse consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork within our customer support platforms to document, track and resolve interactions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAssist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAdvocate and promote improvements to our products and services\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOperating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat you\u2019ll be bringing to the team:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPrevious customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExcellent verbal and written communication skills in English\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EEven better if you have, but not necessary:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience interacting with customers through Phone, Email, Ticketing and Live Chat platforms\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience or knowledge of the Hospitality industry\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience supporting a SaaS product\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience supporting an iOS application\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EComputer networking experience or interest\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EEven better if you have, but not necessary\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPassion in technology;\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWorking knowledge of Mac OS and basic knowledge of HTML/CSS;\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHospitality experience;\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGerman, Dutch or French written and verbal communication skills;\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EWe know that people are more than what\u2019s on their CV. If you\u2019re unsure that you have the right profile for the role... hit the \u2018Apply\u2019 button and give it a try!\u003C/p\u003E\u003Cp\u003EPlease make sure to apply with a CV in English.\u003C/p\u003E\u003Ch3\u003EWhat\u2019s in it for you:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ELightspeed equity scheme (we are all owners)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHealth \u0026amp; Wellness Credit - expense up to 1300GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EMental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA medical insurance plan that covers dental care\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ESupport to talk with external Russian speaking psychologists (up to 7 sessions/year)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPeople Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EVariety of resources. We provide Apple MacBooks Pro for work.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EIn short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.\u003C/p\u003E\u003Cp\u003ETo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.\u003C/p\u003E\u003Cp\u003ELightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.\u003C/p\u003E\u003Cp\u003EWHERE TO FROM HERE?\u003C/p\u003E\u003Cp\u003EObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\u2019re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.\u003C/p\u003E\u003Cp\u003ELightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\u2019s gay village and our original members were all part of the LGBTQ\u002B community. 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