# Technical Support Engineer

[Mwdn](https://gurify.com/jobs?q=Mwdn) · Tallinn, Estonia · Posted today

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/mwdn/61.005/technical-support-engineer/69.378-2B.602)

## Job description

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

### Why does MWDN rock?

### Here’s what you can expect when you join MWDN:

- Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.

- Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.

- Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.

- Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.

### What is your new project?

- Domain: AI-powered sales co-pilot

- Location: Israel, USA

- Company size: up to 10 employees

- Founded in: 2025

### What makes this project exciting?

Join a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. Focused on the next generation of AI-driven applications, the company develops advanced solutions powered by large language models and real-time decision-making to create responsive, adaptive platforms.

If you’re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction.

### What makes you a great fit

- Native or near-native English, comfortable leading calls with US customers, from end users to enterprise IT

- Hands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management

- Strong Mac and Windows troubleshooting, including desktop app installs and OS-level permissions

- Experience with CRM administration or integrations (e.g. Salesforce, HubSpot), especially user permissions

- A structured debugging approach: you can separate user error from a real bug and back it up with evidence

- Ownership of deadlines and follow-ups across multiple customers at once

- Experience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises.

### Nice to have

- Experience with Google Workspace or Microsoft 365 admin, especially calendar app approvals

- Familiarity with enterprise security and IT review processes

- Basic scripting or log analysis skills for debugging

- Startup experience.

### Your day-to-day in this position

- Own incoming technical issues end to end, from first report to resolution

- Resolve issues directly with the customer, or debug them using our internal tools

- Act as the filter before R&D: decide whether an issue is user error, a product knowledge gap, or a real bug

- Coach users through product gaps so the same question doesn't come back

- When it's a bug, confirm it with certainty, then report it to R&D with clear reproduction steps and context

- Own the technical onboarding of each new pilot, from kickoff to go-live

- Work with the customer's enterprise IT to set up SSO and identity provider access (Okta and other IdPs), including making sure every pilot user is in the groups allowed to access

- Handle desktop app rollout on Mac and Windows: installation, OS permissions, and compatibility with the customer's MDM and VPN setup

- Own CRM connection and onboarding, including working with the customer's CRM admin to make sure users have the right permissions

- Lead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration

- Troubleshoot anything that blocks onboarding, and escalate to the CTO when needed

- Drive follow-ups with customer stakeholders and hit the onboarding deadline committed for each customer.

### Why work with us?

- People-first management with minimal bureaucracy

- A friendly company culture, proven by employees who choose to return

- Flexible working hours

- 29 days of PTO (18 working days per year pluse all national holidays)

- 10 paid recovery days

- Full financial and legal support for independent contractors

- Free English classes, with native speakers or Ukrainian teachers

- Dedicated HR support

### Our next steps

✅ Intro call with a Recruiter — ✅ Intro with the client — ✅ Final client interview— ✅ Offer

**Live in Mwdn’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- TE [Founding Technical Support Engineer](https://gurify.com/job/founding-technical-support-engineer-at-tenzai-7cfd4d45e9f9) Tenzai · Tel Aviv-Jaffa, Israel · 6 days ago
- QU [Technical Support Engineer Tier 2](https://gurify.com/job/technical-support-engineer-tier-2-at-quicklizard-26621700873a) Quicklizard · Petah Tikva, Israel · 4 days ago
- VA [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-vanta-a1eb526d98e1) Vanta · Dublin, Ireland · last week
- JI [Technical Support Engineer - Tier 2-3](https://gurify.com/job/technical-support-engineer-tier-2-3-at-jifiti-cef98abfae81) Jifiti · Modiin-Maccabim-Reut, Center District, IL · last week
- BL [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-bluecatnetworks-6d924f7f30d1) Bluecatnetworks · Belgrade · 2 weeks ago
- MW [Technical Support Engineer (L2/L3)](https://gurify.com/job/technical-support-engineer-l2-l3-at-mwdn-894bb21f93b3) Mwdn · Zagreb, Croatia · 2 months ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Engineer","description":"\u003Cp\u003EMWDN is a global IT outstaffing company with 23\u002B years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.\u003C/p\u003E\u003Ch3\u003EWhy does MWDN rock?\u003C/h3\u003E\u003Ch3\u003EHere\u2019s what you can expect when you join MWDN:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ESecurity: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECareer support: If a project isn\u2019t the right fit, we support you and actively help find new opportunities that match your skills and career goals.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELegal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProfessional development: We offer English courses and professional growth opportunities, as well as team-building events.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EWhy choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.\u003C/p\u003E\u003Ch3\u003EWhat is your new project?\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EDomain: AI-powered sales co-pilot\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELocation: Israel, USA\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECompany size: up to 10 employees\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFounded in: 2025\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat makes this project exciting?\u003C/h3\u003E\u003Cp\u003EJoin a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. Focused on the next generation of AI-driven applications, the company develops advanced solutions powered by large language models and real-time decision-making to create responsive, adaptive platforms.\u003C/p\u003E\u003Cp\u003EIf you\u2019re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction.\u003C/p\u003E\u003Ch3\u003EWhat makes you a great fit\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ENative or near-native English, comfortable leading calls with US customers, from end users to enterprise IT\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong Mac and Windows troubleshooting, including desktop app installs and OS-level permissions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience with CRM administration or integrations (e.g. Salesforce, HubSpot), especially user permissions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA structured debugging approach: you can separate user error from a real bug and back it up with evidence\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwnership of deadlines and follow-ups across multiple customers at once\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ENice to have\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience with Google Workspace or Microsoft 365 admin, especially calendar app approvals\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with enterprise security and IT review processes\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBasic scripting or log analysis skills for debugging\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStartup experience.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EYour day-to-day in this position\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EOwn incoming technical issues end to end, from first report to resolution\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EResolve issues directly with the customer, or debug them using our internal tools\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAct as the filter before R\u0026amp;D: decide whether an issue is user error, a product knowledge gap, or a real bug\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoach users through product gaps so the same question doesn\u0026#39;t come back\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWhen it\u0026#39;s a bug, confirm it with certainty, then report it to R\u0026amp;D with clear reproduction steps and context\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn the technical onboarding of each new pilot, from kickoff to go-live\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EWork with the customer\u0026#39;s enterprise IT to set up SSO and identity provider access (Okta and other IdPs), including making sure every pilot user is in the groups allowed to access\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHandle desktop app rollout on Mac and Windows: installation, OS permissions, and compatibility with the customer\u0026#39;s MDM and VPN setup\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EOwn CRM connection and onboarding, including working with the customer\u0026#39;s CRM admin to make sure users have the right permissions\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETroubleshoot anything that blocks onboarding, and escalate to the CTO when needed\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDrive follow-ups with customer stakeholders and hit the onboarding deadline committed for each customer.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhy work with us?\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EPeople-first management with minimal bureaucracy\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EA friendly company culture, proven by employees who choose to return\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFlexible working hours\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E29 days of PTO (18 working days per year pluse all national holidays)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E10 paid recovery days\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFull financial and legal support for independent contractors\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFree English classes, with native speakers or Ukrainian teachers\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDedicated HR support\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EOur next steps\u003C/h3\u003E\u003Cp\u003E\u2705 Intro call with a Recruiter \u2014 \u2705 Intro with the client \u2014 \u2705 Final client interview\u2014 \u2705 Offer\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"technical-support-engineer-at-mwdn-17d5da2a5aca"},"url":"https://gurify.com/job/technical-support-engineer-at-mwdn-17d5da2a5aca","datePosted":"2026-10-06","validThrough":"2026-11-20T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Mwdn","sameAs":"https://www.comeet.com/jobs/mwdn"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"EE","addressLocality":"Tallinn"}},"employmentType":"CONTRACTOR"}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Estonia","item":"https://gurify.com/jobs/estonia"},{"@type":"ListItem","position":3,"name":"Technical Support Engineer","item":"https://gurify.com/job/technical-support-engineer-at-mwdn-17d5da2a5aca"}]}
```