# Technical Support Engineer [Plainid](https://gurify.com/jobs?q=Plainid) · Tel Aviv-Yafo, Israel · Posted 2 days ago [IT Support](https://gurify.com/jobs/support) [Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/plainid/C4.00C/technical-support-engineer/BD.F65) ## Job description We’re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID’s Professional Services team. This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. ### Job Description - Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance - Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues - Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product - Following standard procedures for proper escalation of critical or unresolved issues ### Requirements - 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role. - At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments. - Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues. - Good understanding of REST APIs, HTTP, JSON, and web-based applications. - Hands-on experience working with Linux systems and application logs. - Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers. - Experience working with relational databases and SQL. - Ability to reproduce technical issues and clearly document findings and steps to reproduce. - Strong written and verbal communication skills in English. - Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams. ### Nice to have - Experience with cloud platforms such as AWS, Azure, or GCP - Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management. ### About PlainID PlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world. ### Why PlainID? Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges. Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity. Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors. Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision. Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed. Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem. **Live in Plainid’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. We remove it as soon as it disappears at source. ## More jobs like this - SE [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-securingsam-37aace650358) Securingsam · Tel Aviv-Yafo, Israel · 6 weeks ago - TA [Technical Support Engineer](https://gurify.com/job/technical-support-engineer-at-tavily-0c447a288f63) Tavily · Remote - Europe; Remote - United States; Tel Aviv, Israel · 2 months ago - BI [Student Position](https://gurify.com/job/student-position-at-biocatch-30b297b6a00c) Biocatch · Tel Aviv-Yafo, Israel · 4 days ago - MW [Technical Support Engineer (L2/L3)](https://gurify.com/job/technical-support-engineer-l2-l3-at-mwdn-00ed07d14757) Mwdn · Tiranë, Tirana County, AL · 6 days ago - FO [ForSight Robotics](https://gurify.com/job/forsight-robotics-at-forsightrobotics-c144a46ff2b2) Forsightrobotics · Caesarea, Israel · 2 weeks ago - MW [Technical Support Engineer (L2/L3)](https://gurify.com/job/technical-support-engineer-l2-l3-at-mwdn-894bb21f93b3) Mwdn · Zagreb, Croatia · 2 weeks ago ```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Engineer","description":"\u003Cp\u003EWe\u2019re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID\u2019s Professional Services team.\u003C/p\u003E\u003Cp\u003EThis is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.\u003C/p\u003E\u003Ch3\u003EJob Description\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ETaking ownership of customer issues reported by customers and prioritizing them based on urgency and importance\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EResearching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ECoordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFollowing standard procedures for proper escalation of critical or unresolved issues\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ERequirements\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAt least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGood understanding of REST APIs, HTTP, JSON, and web-based applications.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EHands-on experience working with Linux systems and application logs.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EGood understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience working with relational databases and SQL.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAbility to reproduce technical issues and clearly document findings and steps to reproduce.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong written and verbal communication skills in English.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EStrong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003ENice to have\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EExperience with cloud platforms such as AWS, Azure, or GCP\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EAbout PlainID\u003C/h3\u003E\u003Cp\u003EPlainID is the only Agentic Identity Platform at the core of an organization\u0026#39;s identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world.\u003C/p\u003E\u003Ch3\u003EWhy PlainID?\u003C/h3\u003E\u003Cp\u003EReal traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges.\u003C/p\u003E\u003Cp\u003ECategory leadership. We\u0026#39;re not just playing in authorization - we\u0026#39;re defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity.\u003C/p\u003E\u003Cp\u003EStrategic partnerships that matter. SAP didn\u0026#39;t just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That\u0026#39;s the kind of validation that opens doors.\u003C/p\u003E\u003Cp\u003EBacked by the best. We\u0026#39;ve raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision.\u003C/p\u003E\u003Cp\u003EFounded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They\u0026#39;ve been in the trenches and built the solution they wished existed.\u003C/p\u003E\u003Cp\u003EPrime location. Our Tel Aviv office - right in the heart of the city\u0026#39;s business district. Steps from train station, surrounded by the energy of Israel\u0026#39;s tech ecosystem.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"technical-support-engineer-at-plainid-2617b51c6cd7"},"url":"https://gurify.com/job/technical-support-engineer-at-plainid-2617b51c6cd7","datePosted":"2026-08-11","validThrough":"2026-09-27T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Plainid","sameAs":"https://www.comeet.com/jobs/plainid"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IL","addressLocality":"Tel Aviv-Yafo"}}} ``` ```json {"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"Israel","item":"https://gurify.com/jobs/israel"},{"@type":"ListItem","position":3,"name":"Technical Support Engineer","item":"https://gurify.com/job/technical-support-engineer-at-plainid-2617b51c6cd7"}]} ```