# Technical Support Engineer

[Upwind](https://gurify.com/jobs?q=Upwind) · Ramat Gan, Israel · Posted today

[Security](https://gurify.com/jobs/security)

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/upwind/49.004/technical-support-engineer/68.47E)

## Job description

### Who we are

Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks.

### The role

Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before.

You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build.

### What you’ll do

- Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email

- Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed

- Build strong relationships with customers and help them get the most out of the platform

- Document solutions and turn recurring issues into knowledge the whole team can use

- Bring field insights back to R&D and Product to help improve the product

- Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you

### Requirements

### What you bring (must have)

- 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role)

- Strong experience with AWS and Kubernetes

- Experience with MySQL

- Solid background in Docker, Linux, and networking

- Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis

- Excellent English, written and spoken

- Strong self-learning ability and the independence to dig in on your own, while working well as part of a team

### Nice to have

- Experience in cybersecurity, especially cloud security

- Bachelor’s degree in Engineering / Cyber Security or equivalent experience

**Live in Upwind’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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