# Technical Support Engineer – Night Shifts (Student )

[Novidea](https://gurify.com/jobs?q=Novidea) · Israel · Posted today

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://jobs.ashbyhq.com/novidea/1cd2f5ba-c32d-469f-845e-76248a06ee01)

## Job description

### About the role

Novidea is seeking a motivated Student Technical Support Engineer to join our global Support team and provide technical coverage during night hours.

This is an excellent opportunity for a Computer Science, Information Systems, Software Engineering, or similar student who wants to gain hands-on experience working with enterprise software, Salesforce, APIs, integrations, databases, and real customer production environments.

You will be responsible for monitoring and handling incoming customer cases from the Asia / Australia region, performing initial technical investigations, identifying and resolving known issues, and escalating complex cases with the relevant technical information.

Work schedule: Sunday night - Friday Morning 02:00–09:00, 2-3 shifts a week.

### WHAT YOU'LL DO

- Monitor and manage incoming customer cases during the night shift.

- Perform initial technical investigation and troubleshooting.

- Gather relevant logs, error messages, screenshots, and reproduction steps.

- Investigate application configuration and data-related issues.

- Use internal tools and knowledge resources to resolve known issues.

- Perform basic data investigation using queries and troubleshooting tools.

- Assist with API and integration troubleshooting.

- Identify urgent or high-impact issues and follow the appropriate escalation process.

- Escalate complex issues to senior Support Engineers or Senior CS with clear and complete technical information.

- Communicate clearly with customers and internal teams.

- Document solutions and contribute to the Support knowledge base.

### WHAT YOU NEED

- Current student in Computer Science, Information Systems, Software Engineering, or another relevant technical field.

- Familiarity with Salesforce.

- Strong technical aptitude and curiosity - you enjoy understanding why something isn't working.

- Basic understanding of programming concepts.

- Basic understanding of databases and SQL.

- Familiarity with web technologies, APIs or JSON is an advantage.

- Strong problem-solving and analytical skills.

- Excellent written and spoken English.

- Ability to work independently and make decisions during night hours.

- Availability to work regular 02:00–09:00 shifts (Sunday night - Friday Morning)

### NICE TO HAVE

- Previous experience in technical support, IT, QA, NOC, or a technical customer-facing role.

- Experience using SQL or querying data.

- Familiarity with REST APIs or Postman.

- Experience with Jira or similar ticketing systems.

### WHAT YOU'LL LEARN

- Hands-on troubleshooting of a complex enterprise SaaS application.

- Salesforce Platform fundamentals.

- API and integration troubleshooting.

- Production incident and case management.

- Working with logs, data, and technical diagnostic tools.

- How Support, Product, and Engineering collaborate to resolve complex customer issues.

**Live in Novidea’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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