# Technical Support Engineer - Tier 2-3

[Jifiti](https://gurify.com/jobs?q=Jifiti) · Modiin-Maccabim-Reut, Center District, IL · Posted yesterday

[IT Support](https://gurify.com/jobs/support)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/jifiti/47.005/technical-support-engineer---tier-2-3/D0.37D)

## Job description

Jifiti is a leading global fintech company that powers white-labeled embedded lending solutions for leading banks, lenders and merchants — including Barclays, RBC, Citizens Bank, FIS, Finastra, Ingenico, IKEA, and other financial and investment companies. We operate worldwide, mainly across the US and Europe, with a well-established solution and a mature market presence.

We are looking for a Tier 2-3 Technical Support Engineer to join our global team of professionals and ensure our clients continue to receive exceptional service.

### Responsibilities

- Effectively handle customer inquiries and reported issues through different channels, including phone, email, chat, and dedicated support systems.

- Address advanced technical tickets escalated from our Tier 1 or Project Manager teams.

- Provide timely and professional technical responses, including proactive updates throughout all phases of the case lifecycle.

- Develop a deep understanding of the company’s products and services to assist customers with more complex issues.

- Analyze and diagnose technical problems and provide effective solutions.

- Analyze logs, database queries, and HTML.

- Work with AI tools and scripting languages.

- Work with support software, CRM tools, ticketing systems (e.g., Zendesk), and other technical tools.

- Work according to defined processes and escalation protocols, escalating issues to higher levels when needed.

- Work with R&D teams on advanced escalated issues, reported bugs, and required scripts.

- Communicate effectively with other departments to maintain customer satisfaction.

### Requirements

- 1-2 years of relevant experience.

- B.Sc. in Computer Science, Engineering, or a related field.

- Availability to work 5 days a week in a shift-based role, including on-site shifts at our Modi’in office as well as evening shifts - Must.

- Availability to work on weekends as needed.

- Knowledge of Zendesk (or similar support systems), SQL, and monitoring systems.

- Excellent command of written and spoken English.

- Service-oriented and passionate about providing exceptional professional service to our customers.

- Quick, self-motivated learner with strong analytical skills and experience working in a goal-oriented environment.

- Team player with a positive attitude and strong communication skills.

**Live in Jifiti’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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