# Transform the Future of Finance

[Robinhood](https://gurify.com/jobs?q=Robinhood) · Chicago, IL; Denver, CO; Westlake, TX · Posted 8 months ago

[Finance](https://gurify.com/jobs/finance)

[Apply on the original posting → (opens in a new tab)](https://boards.greenhouse.io/robinhood/jobs/7580272)

## Job description

### Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

### About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.

As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.

### Shifts actively recruiting for by most needed:

- Remote-Overnights

- In-office Day Shift

- Remote- Mid Shift

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected 3 days every other week, with no required in-office days during the alternating weeks.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window.

### What you’ll do

- Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.

- Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.

- Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.

- Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.

- Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.

- Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.

- Engage in continuous learning and actively participate in team-driven process improvements.

- Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise

### What you bring

- 3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.

- Active Series 7 & 63

- Bonus if you have Series 3 & 4

- Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.

- Proven track record of effectively handling escalated customers and successfully de-escalating them

- Familiarity with support platforms and CRM tools (e.g. Salesforce)

- Enthusiasm for financial markets, trading platforms, and fintech innovations.

### What we offer

- Challenging, high-impact work to grow your career

- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

- Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

- Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.

- Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.

- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

### Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$34—$40 USD

### Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$34—$40 USD

### Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$33.15—$39 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

**Live in Robinhood’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

## More jobs like this

- HI [Director of Finance & Administration](https://gurify.com/job/director-of-finance-administration-at-hillel-68dbabc57ac2) Hillel · Providence, United States · last week
- OP [Director of Finance and Controller](https://gurify.com/job/director-of-finance-and-controller-at-opendormedia-489e231e7549) Opendormedia · New York, NY · 3 weeks ago
- HI [Finance Director](https://gurify.com/job/finance-director-at-hillel-5678ea2cb62b) Hillel · Nashville, United States · 6 weeks ago
- CO [Controller](https://gurify.com/job/controller-at-covenantindustries-b8152dc6241c) Covenantindustries · Grand Prairie, United States · 3 weeks ago
- ST [Sr. AI-Native Product Manager, Finance Innovation](https://gurify.com/job/sr-ai-native-product-manager-finance-innovation-at-stampli-81129e33d2f4) Stampli · Mountain View, CA · 2 months ago
- RO [Transform the Future of Finance](https://gurify.com/job/transform-the-future-of-finance-at-robinhood-b69b02bc825e) Robinhood · Bellevue, WA · 5 months ago

```json
{"@context":"https://schema.org/","@type":"JobPosting","title":"Transform the Future of Finance","description":"\u003Ch3\u003EJoin us in building the future of finance.\u003C/h3\u003E\u003Cp\u003EOur mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you\u2019re ready to be at the epicenter of this historic cultural and financial shift, keep reading.\u003C/p\u003E\u003Ch3\u003EAbout the team \u002B role\u003C/h3\u003E\u003Cp\u003EWe are building an elite team, applying frontier technologies to the world\u2019s biggest financial problems. We\u2019re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn\u2019t a place for complacency, it\u2019s where ambitious people do the best work of their careers. We\u2019re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!\u003C/p\u003E\u003Cp\u003ERobinhood\u0026#39;s Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience.\u003C/p\u003E\u003Cp\u003EAs an Advanced Services Representative, you\u0026#39;ll be the company\u0026#39;s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you\u0026#39;ll have a special role as the voice of our customers.\u003C/p\u003E\u003Ch3\u003EShifts actively recruiting for by most needed:\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ERemote-Overnights\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIn-office Day Shift\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ERemote- Mid Shift\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThis role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected 3 days every other week, with no required in-office days during the alternating weeks.\u003C/p\u003E\u003Cp\u003EAt Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.\u003C/p\u003E\u003Cp\u003EApplications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role\u2019s application window.\u003C/p\u003E\u003Ch3\u003EWhat you\u2019ll do\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003ESupport key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EIdentify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDevelop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EUtilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EContribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAddress escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEngage in continuous learning and actively participate in team-driven process improvements.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProvide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat you bring\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003E3\u002B years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EActive Series 7 \u0026amp; 63\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EBonus if you have Series 3 \u0026amp; 4\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDemonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EProven track record of effectively handling escalated customers and successfully de-escalating them\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFamiliarity with support platforms and CRM tools (e.g. Salesforce)\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEnthusiasm for financial markets, trading platforms, and fintech innovations.\u003C/li\u003E\u003C/ul\u003E\u003Ch3\u003EWhat we offer\u003C/h3\u003E\u003Cul\u003E\u003Cli\u003EChallenging, high-impact work to grow your career\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPerformance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETop Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAccess to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EAccess to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ELifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EEmployer-paid life \u0026amp; disability insurance, fertility benefits, and mental health benefits\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003ETime off to recharge including company holidays, paid time off, sick time, parental leave, and more!\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExceptional office experience with catered meals, events, and comfortable workspaces.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EIn addition to the base pay range listed below, this role is also eligible for bonus opportunities \u002B benefits.\u003C/p\u003E\u003Cp\u003EBase pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.\u003C/p\u003E\u003Ch3\u003EBase Pay Range:\u003C/h3\u003E\u003Cp\u003EZone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)\u003C/p\u003E\u003Cp\u003E$34\u2014$40 USD\u003C/p\u003E\u003Ch3\u003EZone 2 (Denver, CO; Westlake, TX; Chicago, IL)\u003C/h3\u003E\u003Cp\u003E$34\u2014$40 USD\u003C/p\u003E\u003Ch3\u003EZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)\u003C/h3\u003E\u003Cp\u003E$33.15\u2014$39 USD\u003C/p\u003E\u003Cp\u003EClick here to learn more about our Total Rewards, which vary by region and entity.\u003C/p\u003E\u003Cp\u003EIf our mission energizes you and you\u2019re ready to build the future of finance, we look forward to seeing your application.\u003C/p\u003E\u003Cp\u003EAI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.\u003C/p\u003E\u003Cp\u003ERobinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work\u2014welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"transform-the-future-of-finance-at-robinhood-52bb5cce74aa"},"url":"https://gurify.com/job/transform-the-future-of-finance-at-robinhood-52bb5cce74aa","datePosted":"2026-02-02","validThrough":"2026-11-16T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Robinhood","sameAs":"https://boards.greenhouse.io/robinhood"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Chicago"}}}
```

```json
{"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"Transform the Future of Finance","item":"https://gurify.com/job/transform-the-future-of-finance-at-robinhood-52bb5cce74aa"}]}
```