# VP Customer Success and Growth

[Kornit](https://gurify.com/jobs?q=Kornit) · Rosh Haayin, Israel · Posted yesterday

Executive

[Customer Success](https://gurify.com/jobs/customer-success)

[Apply on the original posting → (opens in a new tab)](https://www.comeet.com/jobs/kornit/11.00F/vp-customer-success-and-growth/85.07A)

## Job description

The Vice President of Customer Success and Growth will be responsible for defining and executing a global customer success strategy that ensures our customers maximize value from Kornit's products and services. This role requires a visionary leader with deep expertise in customer service, a strategic mindset, and a passion for customer satisfaction, retention, and growth. The VP will oversee regional customer success teams, drive operational efficiencies, and collaborate cross-functionally to enhance the customer journey and revenue expansion opportunities.

### Reports to: COO

### What will you do?

### Strategic Leadership & Business Growth

- Develop and implement a comprehensive, data-driven customer success strategy aligned with Kornit's business objectives.

- Provide matrix leadership for regional customer success teams, ensuring alignment, consistency, and operational excellence across all regions.

- Partner with regional CS leaders to translate the global strategy into regional execution plans, balancing global consistency with local market and customer needs.

- Define and manage global goals, KPIs, and performance metrics to track customer engagement, satisfaction, and retention

- Own the Customer Success global budget, driving operational efficiencies and service cost reductions while maximizing customer value.

- Collaborate closely with Sales, Marketing, Product, and Engineering teams to enhance customer engagement, adoption, and advocacy.

### Customer Relationship Management & Retention

- Oversee the end-to-end customer journey, ensuring seamless onboarding, adoption, and long-term success.

- Monitor customer health metrics and proactively address challenges to enhance customer experience and prevent churn.

- Implement and refine customer engagement models tailored to different segments, ensuring scalable and high-impact support

### Revenue Expansion & Growth

- Develop and execute strategies to maximize retention and drive customer loyalty.

- Partner with Sales to identify and capitalize on upsell and cross-sell opportunities within the existing customer base.

- Utilize data analytics and customer insights to optimize growth strategies and refine go-to-market approaches.

### Customer Enablement & Learning

- Lead the development of customer training programs and knowledge-sharing platforms to enhance product expertise and customer success.

- Oversee the creation and continuous improvement of a customer knowledge base and learning resources.

- Gather and analyze customer feedback to drive product and service improvements.

### Performance Management & Reporting

- Establish key performance indicators (KPIs) to measure customer success impact, including NPS, retention rates, expansion revenue, and service efficiency.

- Provide regular reports and strategic insights to senior leadership on customer success performance, risks, and opportunities.

- Drive continuous process improvements and best practice implementation across all customer success functions.

### Product & Industry Expertise

- Maintain deep knowledge of Kornit's product portfolio, industry trends, and competitive landscape to position the company as a thought leader.

- Act as a voice of the customer by providing strategic feedback to Product Development and R&D teams.

- Represent Kornit at industry events, conferences, and customer forums.

### Requirements

### What should you have?

- Bachelor's degree in Engineering, Business, Marketing, or a related field (MBA preferred).

- 10+ years of experience in Customer Success, Service Operations, or Account Management in a B2B environment, with at least 5 years in a senior leadership role.

- Proven experience in capital equipment service, particularly in industries requiring high-touch customer engagement, long sales cycles, and complex post-sales support.

- Strong business acumen, including budget management, strategic planning, and operational execution.

- Deep expertise in customer retention, service delivery optimization, and revenue expansion strategies.

- Experience leading global customer success/service teams in a matrixed organization.

- Excellent communication, interpersonal, and executive presence, with a track record of influencing senior stakeholders and driving cross-functional collaboration.

- Strong analytical mindset with proficiency in CRM systems, data analytics, and customer experience platforms.

- The job requires up to 30% travel

**Live in Kornit’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role.

We remove it as soon as it disappears at source.

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