# Associate Investigator, Trust and Safety [Peerspace](https://gurify.com/jobs?q=Peerspace) · United States · Posted 3 months ago [Apply on the original posting → (opens in a new tab)](https://jobs.lever.co/peerspace/88d260a5-cbba-49c8-843c-2088bdfbf797/apply) ## Job description Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital. Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence. KEY RESPONSIBILITIES: Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity Process and manage global data deletion requests Research and document complex chargeback disputes QUALIFICATIONS: 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support. Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends. Exceptional written communication skills with a focus on objectivity and clarity. Passionate about helping to make the Internet a safer, more trustworthy place Maintain a high degree of confidentiality Energized by investigating issues Have a sense of humor and enjoy working with others Schedule - 4 week rotation: Weeks 1-3: Monday - Friday; 8 hours/day (hours flexible depending on time zone) Week 4: Monday & Tuesday; 8 hours/day (hours flexible depending on time zone) Wednesday & Thursday; OFF Friday - Sunday; 8 hours/day (hours flexible depending on time zone) Bonus points: Proficient in Google Sheets Proficiency with Stripe and Intercom (or similar CRM/Payment platforms) Prior experience using Forter, Sift, or other automated fraud detection tools. Experience handling marketplace-specific disputes. The hourly rate for this role is $26.00/hour. Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including: ● 100% employee coverage of medical, dental and vision insurance ● $500 annual professional development allowance ● Discount on all Peerspace bookings ● Laptop, high res display, and stipend to setup home office ● Monthly cell phone and internet credit ● Coworking membership if needed (in lieu of home office) ● Annual In person all company offsite and team-building events (in Peerspace locations, of course) ● Wellness Days observed company wide Diversity At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences. At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page athttps://jobs.lever.co/peerspace. Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital. Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence. KEY RESPONSIBILITIES: Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity Process and manage global data deletion requests Research and document complex chargeback disputes QUALIFICATIONS: 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support. Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends. Exceptional written communication skills with a focus on objectivity and clarity. Passionate about helping to make the Internet a safer, more trustworthy place Maintain a high degree of confidentiality Energized by investigating issues Have a sense of humor and enjoy working with others Schedule - 4 week rotation: Weeks 1-3: Monday - Friday; 8 hours/day (hours flexible depending on time zone) Week 4: Monday & Tuesday; 8 hours/day (hours flexible depending on time zone) Wednesday & Thursday; OFF Friday - Sunday; 8 hours/day (hours flexible depending on time zone) Bonus points: Proficient in Google Sheets Proficiency with Stripe and Intercom (or similar CRM/Payment platforms) Prior experience using Forter, Sift, or other automated fraud detection tools. Experience handling marketplace-specific disputes. The hourly rate for this role is $26.00/hour. Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including: ● 100% employee coverage of medical, dental and vision insurance ● $500 annual professional development allowance ● Discount on all Peerspace bookings ● Laptop, high res display, and stipend to setup home office ● Monthly cell phone and internet credit ● Coworking membership if needed (in lieu of home office) ● Annual In person all company offsite and team-building events (in Peerspace locations, of course) ● Wellness Days observed company wide Diversity At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences. At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page athttps://jobs.lever.co/peerspace. **Live in Peerspace’s hiring system.** Read from the company's own applicant tracking system, not reposted from a job board — so it's a real, open requisition rather than an ad that outlived the role. 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We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EOur people are the heart of Peerspace.\u0026#160; We are a team that values inclusion and working cross functionally.\u0026#160; Our strategy and objectives are clear and we support one another to exceed expectations.\u0026#160; We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. \u0026#160;\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAs an Associate Investigator on the Trust \u0026amp; Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.\u003Cbr /\u003EKEY RESPONSIBILITIES:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EManage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements\u003Cbr /\u003EReview sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior\u003Cbr /\u003EConduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions\u003Cbr /\u003EReview user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity\u003Cbr /\u003EProcess and manage global data deletion requests\u003Cbr /\u003EResearch and document complex chargeback disputes\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EQUALIFICATIONS:\u003Cbr /\u003E1-2 years of experience in Trust \u0026amp; Safety, Risk Operations, or Customer Support.\u003Cbr /\u003EStrong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.\u003Cbr /\u003EExceptional written communication skills with a focus on objectivity and clarity.\u003Cbr /\u003EPassionate about helping to make the Internet a safer, more trustworthy place\u003Cbr /\u003EMaintain a high degree of confidentiality\u003Cbr /\u003EEnergized by investigating issues\u003Cbr /\u003EHave a sense of humor and enjoy working with others\u003Cbr /\u003ESchedule - 4 week rotation: \u003Cbr /\u003EWeeks 1-3: \u003Cbr /\u003EMonday - Friday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EWeek 4: \u003Cbr /\u003EMonday \u0026amp; Tuesday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EWednesday \u0026amp; Thursday; OFF\u003Cbr /\u003EFriday - Sunday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EBonus points: \u003Cbr /\u003EProficient in Google Sheets\u003Cbr /\u003EProficiency with Stripe and Intercom (or similar CRM/Payment platforms)\u003Cbr /\u003EPrior experience using Forter, Sift, or other automated fraud detection tools.\u003Cbr /\u003EExperience handling marketplace-specific disputes.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EThe hourly rate for this role is $26.00/hour.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EPeerspace is proudly certified as a Great Place to Work\u2122 and we\u0026#39;re a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; 100% employee coverage of medical, dental and vision insurance\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; $500 annual professional development allowance\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Discount on all Peerspace bookings\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Laptop, high res display, and stipend to setup home office\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Monthly cell phone and internet credit\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Coworking membership if needed (in lieu of home office)\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Annual In person all company offsite and team-building events (in Peerspace locations, of course)\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Wellness Days observed company wide\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EDiversity\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAt Peerspace, we\u0026#39;re dedicated to creating a team that\u0026#39;s diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We\u0026#39;d especially like to encourage applicants from different backgrounds, locations, and experiences.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAt Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform\u0026#39;s internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page athttps://jobs.lever.co/peerspace.\u003C/p\u003E\u003Cp\u003EPeerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EOur people are the heart of Peerspace.\u0026#160; We are a team that values inclusion and working cross functionally.\u0026#160; Our strategy and objectives are clear and we support one another to exceed expectations.\u0026#160; We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. \u0026#160;\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAs an Associate Investigator on the Trust \u0026amp; Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.\u003Cbr /\u003EKEY RESPONSIBILITIES:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EManage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements\u003Cbr /\u003EReview sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior\u003Cbr /\u003EConduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions\u003Cbr /\u003EReview user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity\u003Cbr /\u003EProcess and manage global data deletion requests\u003Cbr /\u003EResearch and document complex chargeback disputes\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EQUALIFICATIONS:\u003Cbr /\u003E1-2 years of experience in Trust \u0026amp; Safety, Risk Operations, or Customer Support.\u003Cbr /\u003EStrong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.\u003Cbr /\u003EExceptional written communication skills with a focus on objectivity and clarity.\u003Cbr /\u003EPassionate about helping to make the Internet a safer, more trustworthy place\u003Cbr /\u003EMaintain a high degree of confidentiality\u003Cbr /\u003EEnergized by investigating issues\u003Cbr /\u003EHave a sense of humor and enjoy working with others\u003Cbr /\u003ESchedule - 4 week rotation: \u003Cbr /\u003EWeeks 1-3: \u003Cbr /\u003EMonday - Friday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EWeek 4: \u003Cbr /\u003EMonday \u0026amp; Tuesday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EWednesday \u0026amp; Thursday; OFF\u003Cbr /\u003EFriday - Sunday; 8 hours/day (hours flexible depending on time zone)\u003Cbr /\u003EBonus points: \u003Cbr /\u003EProficient in Google Sheets\u003Cbr /\u003EProficiency with Stripe and Intercom (or similar CRM/Payment platforms)\u003Cbr /\u003EPrior experience using Forter, Sift, or other automated fraud detection tools.\u003Cbr /\u003EExperience handling marketplace-specific disputes.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EThe hourly rate for this role is $26.00/hour.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EPeerspace is proudly certified as a Great Place to Work\u2122 and we\u0026#39;re a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; 100% employee coverage of medical, dental and vision insurance\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; $500 annual professional development allowance\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Discount on all Peerspace bookings\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Laptop, high res display, and stipend to setup home office\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Monthly cell phone and internet credit\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Coworking membership if needed (in lieu of home office)\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Annual In person all company offsite and team-building events (in Peerspace locations, of course)\u003Cbr /\u003E\u25CF\u0026#160;\u0026#160; \u0026#160;\u0026#160;\u0026#160;\u0026#160; Wellness Days observed company wide\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EDiversity\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAt Peerspace, we\u0026#39;re dedicated to creating a team that\u0026#39;s diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We\u0026#39;d especially like to encourage applicants from different backgrounds, locations, and experiences.\u003Cbr /\u003E\u0026#160;\u003Cbr /\u003EAt Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform\u0026#39;s internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page athttps://jobs.lever.co/peerspace.\u003C/p\u003E","identifier":{"@type":"PropertyValue","name":"Gurify","value":"associate-investigator-trust-and-safety-at-peerspace-0d67ee1e7f22"},"url":"https://gurify.com/job/associate-investigator-trust-and-safety-at-peerspace-0d67ee1e7f22","datePosted":"2026-05-07","validThrough":"2026-09-21T23:59:59Z","hiringOrganization":{"@type":"Organization","name":"Peerspace","sameAs":"https://jobs.lever.co/peerspace"},"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US"}}} ``` ```json {"@context":"https://schema.org/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jobs","item":"https://gurify.com/jobs"},{"@type":"ListItem","position":2,"name":"United States","item":"https://gurify.com/jobs/united-states"},{"@type":"ListItem","position":3,"name":"Associate Investigator, Trust and Safety","item":"https://gurify.com/job/associate-investigator-trust-and-safety-at-peerspace-0d67ee1e7f22"}]} ```